LOHITHA GOWDA
Melbourne
Summary
- Compliant Application Analyst with a sound knowledge of IT systems. Excellent in managing a team and delegating work. Experience handling complex and problematic situations with analytical thinking and patience.
- Techno functional analyst with 15+ years of experience Cards and payments platform with in-depth knowledge of VisionPLUS software, which support all aspects of credit card processing.
- Currently associated with Fiserv Australia., as Senior Application Analyst.
- Adept in requirement analysis to system study, designing, coding, testing, de-bugging, documentation and implementation.
- Handled various projects like Product Migration, Product upgrade and Change request end-to-end.
- Adroit in providing effective resolution to customer queries related to product and improving relationship with the customer by anticipating customer future requirements, thereby ensuring a positive customer experience.
- Excellent communication and interpersonal skills with abilities in resolving complex issues.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Senior Application Analyst
Fiserv
07.2020 - Current
- Managed end-to-end project lifecycles, from planning to delivery, for various projects.
- Developed project plans, schedules, and prepared high level estimations for all the changes, ensuring all projects were completed on time and without any major issues.
- Conducted risk assessments and developed mitigation strategies to address potential project risks.
- Collaborated with clients to understand their needs and deliver solutions that exceeded their expectations.
- Worked on Data mapping for various conversion and upgrade projects - Latest one is David Jones Migration from AMEX to MasterCard
- Provided business solutions on Payments and Cards - includes requirement analysis, system study, designing. Coding, testing and debugging.
- Performed impact analysis of the required change on the existing system
- Planned, tracked and managed the end-to-end execution of projects
- Coordinated with multiple internal and external third party stakeholders
- Created deliverables according to the Software Development Life cycle such as functional and Technical specifications, test cases, and other documents
- Conducted functional reviews and walkthroughs sessions with business
- Developed changes to the application code and configuration to meet functional and technical design requirements.
- Reviewed the test DTP's to make sure they cover the end to end business requirements testing
- Established a reputation as a trusted advisor to both colleagues and clients, consistently delivering high-quality solutions on time and within budget.
- Enhanced user experience for clients through regular updates and maintenance of applications.
- Coordinated with vendor partners on application development projects, ensuring seamless delivery of the changes.
- Presented progress reports and project updates to stakeholders, facilitating clear communication across all levels of the organization.
- Mentored junior analysts, fostering strong teamwork and professional growth within the department.
- Provided support to clients and end-users, troubleshooting technical issues and resolving problems swiftly.
- Optimized existing systems by conducting thorough analyses and recommending cost-effective enhancements.
- Led a team to successfully complete complex projects within deadlines, ensuring client satisfaction.
- Developed custom application solutions tailored to meet specific client needs and requirements.
- Managed multiple projects simultaneously while maintaining excellent attention to detail and meeting strict deadlines.
Senior Developer/Technical Consultant
Cognizant Technology Solutions Ltd
04.2017 - 07.2020
- Providing business solutions on Payments and Cards - includes requirement analysis, system study, designing. Coding, testing and debugging
- Participating in discussions with business to capture new functional requirements
- Performing impact analysis of the required change on the existing system
- Preparing build estimates for the project
- Coordinating with multiple internal and external third party stakeholders
- Creating deliverables according to the Software Development Life cycle such as functional and Technical specifications, test cases, and other documents
- Conducting functional reviews and walkthrough sessions with business
- Developing changes to the application code and configuration to meet functional and technical design requirements.
- Unit tested the code to ensure quality of delivery
- Implementation and warranty support
- Preparing training materials and conducting periodic training programs for the team
- Developed reusable code libraries that streamlined development efforts and improved consistency in software architecture across multiple projects.
- Established clear communication channels between stakeholders, facilitating better decision-making throughout project lifecycles.
- Designed updates to existing software to meet changing customer demands.
- Worked as onsite coordinator and handled the team of 15 members.
Business Analyst
Cognizant Technology Solutions
08.2015 - 05.2016
- Conducted detailed workshops with stakeholders to gather comprehensive business requirements.
- Created and maintained requirement documentation, use cases, and functional specifications.
- Collaborated with the IT department to develop and implement technical solutions that aligned with business objectives.
- Created detailed solution designs and ensured alignment with business needs and requirements.
- Acted as a liaison between business stakeholders and the technical team, ensuring clear communication and understanding of project goals.
- Facilitated regular status meetings and provided updates to stakeholders on project progress.
- Worked with QA teams to identify and resolve defects, ensuring high-quality deliverables.
Developer
Capgemini India Private Limited
07.2007 - 05.2010
- Assisted in software development by writing clean, maintainable code in COBOL.
- Collaborated with cross-functional teams to design, develop, and implement new features.
- Participated in code reviews to improve code quality and ensure adherence to best practices.
- Debugged and resolved technical issues in existing software applications.
- Tested software to ensure functionality, usability, and performance.
- Documented development processes and technical specifications.
- Contributed to team meetings and provided input on project plans and timelines.
- Stayed up-to-date with new technologies and industry trends to enhance skills and knowledge
- Extensively worked on VisionPLUS Collection module
Education
Master of Computer Applications - Computer Application
Manasa Gangothri, University of Mysore
University Of Mysore, Mysore, India01.2006
Bachelor Of Science - Computer Science
Vidyavardhaka First Grade College
University Of Mysore, Mysore, India01.2003
Skills
- Cards product VisionPLUS
- Programming expertise in Mainframe COBOL, CICS, JCL, EASYTRIEVE
- Have enough hands on experience on tools like FILEAID, CHANGEMAN, JOBTRAC, CNTRL-M, CA-7 and file system VSAM
- Extensively used the tools like Confluence, Visio, Jira
Organisational scan
- July 20 - Present, Fiserv Australia, Senior Application Analyst
- May'16 - July 20 , Cognizant Technology Solutions, Chennai, India, Senior Developer and Team lead
- Aug'15 - May'16, Cognizant Technology Solutions, Basildon, United Kingdom, Business Analyst
- Dec'13 - Aug'15, Cognizant Technology Solutions, Chennai, India, Senior Developer and Team lead
- Aug'12 - Dec'13, Cognizant Technology Solutions, Toronto, Canada, Onsite coordinator
- Oct'11 - Aug'12, Cognizant Technology Solutions, Chennai, India, Senior Developer and Team lead
- Jun'11 - Oct'11, Cognizant Technology Solutions, Toronto, Canada, Onsite coordinator
- May'10 - Jun'11, Cognizant Technology Solutions, Chennai, India, Developer
- Jul'07 - May'10, Capgemini India Private Limited, Pune, India, Developer
Significant highlights
- Worked on complex migration projects that involved across scheme migration (From AMEX to MasterCard)
- Worked on many version upgrade projects
- Worked on Key functionalities like Payment Allocation, Interest processing, Promotional plans, Fee and charges
- Designed and developed lot of serving modules to interact with front end environments
- Worked in multi-client multi-region environments
- Involved in all aspects of software development life cycle from Requirement gathering to design, develop and support
- Worked with major client and banks like HSBC, AMEX, US Bank, Latitude Financial Services and Westpac
- Worked in the capacity of a Developer, Business Analyst, SME and End-to-End Technical delivery Lead
Projects
- Cross scheme migration from AMEX to Mastercard Migration
- V256 and V823 upgarde to V10
- Key change Requests - New interest method build, Various Promotional plan designs, Late Fee and Membership Fee customisations, Instillment anywhere, Directed payments and Plan fees, Dispute management, COF tokens, Loyalty program, Datalake design etc
- NoSIA Manual solutions and Remediation, Cashback and Rebate
- Atomic Services, First Data Localization Release 8.51
- Transaction management system for US Bank
- AMEX Globestar Conversion Projects, AMEX Upgrade
- AMEX Globestar change request projects, Same Day Embossing and UK Dormancy Fee
- Project GEMINI (Conversion Project), RRV Upgrade
Timeline
Senior Application Analyst
Fiserv
07.2020 - Current
Senior Developer/Technical Consultant
Cognizant Technology Solutions Ltd
04.2017 - 07.2020
Business Analyst
Cognizant Technology Solutions
08.2015 - 05.2016
Developer
Capgemini India Private Limited
07.2007 - 05.2010
Master of Computer Applications - Computer Application
Manasa Gangothri, University of Mysore
Bachelor Of Science - Computer Science
Vidyavardhaka First Grade College
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