Loic Tang
Melbourne,Australia
Summary
Enthusiastic worker eager to contribute to team success's through hard work. Pays attention to detail and has excellent customer service skills. Motivated to learn, grow and excell within any business. Talented Cook with vast experience in fast-paced kitchen environments. Clear communicator with team-oriented focus and advanced skills to effectively work with cashiers and kitchen staff to review and prepare orders. Outstanding reputation for resolving problems and improving customer satisfaction. Charismatic and industrious employee who recognizes the importance of hard work. Works well in teams and independently, enjoys taking initiative and is easily capable of adjusting to any environment. Skilled in cash handling and fostering customer rapport. Demonstrates a positive attitude and decision-making capabilities, and always achieving significant results.
Overview
8
8
years of professional experience
Work History
RV (Recreational Vehicle) Electrical Tester
Jayco RV
02.2023 - Current
- Ensured compliance with industry standards and regulations through meticulous documentation and reporting of testing results.
- Collaborated with engineering teams to design and implement new testing procedures, leading to improved efficiency and accuracy.
- Diagnose and resolve issues to optimize performance and ensure customer satisfaction.
- Instruct and train new personnel on precise testing procedures and safety protocols within the RV electrical inspection domain.
Team Member
Woolworths
03.2024 - Current
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Bolstered company reputation through outstanding service delivery that consistently exceeded expectations of both clients and coworkers.
- Proficiently operated cash registers, processed transactions with accuracy and efficiency.
Guzman Y Gomez
Guzman Y Gomez
07.2022 - 01.2023
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Reduced wait times for customers with prompt order preparation and delivery.
- Increased repeat business by establishing rapport with customers and remembering their preferences.
- Directed kitchen teams in daily operations, offering mentorship and training to foster a harmonious and productive work atmosphere.
- Exhibited adept multitasking abilities, effectively managing high-volume periods while upholding a positive demeanour in a dynamic restaurant setting.
- Conducted comprehensive training sessions for new kitchen staff.
Team Member (Paint Expert)
Bunnings Warehouse
04.2020 - 02.2022
- Demonstrated versatility across all store departments, adapting skills to various roles and responsibilities.
- Elevated to the position of 'Paint Expert,' demonstrating specialized knowledge and providing expert guidance.
Skilled in collaborative teamwork and independent work, adeptly adjusting to diverse work styles. - Exceptional communication, negotiation, and relationship-building skills, prioritizing customer satisfaction.
Front of House and Kitchen Hand
Cranbourne Turf Club
06.2016 - 03.2020
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Streamlined kitchen operations by efficiently handling multiple responsibilities simultaneously under pressure.
- Delivered exceptional customer service, prioritizing satisfaction and positive experiences.
- Managed increased responsibilities including financial transactions and daily cash-up procedures.
Education
High School Diploma -
St Peter’s College
Clyde North Campus VIC Cert. 4 Child, Youth & Family Intervention
Integrity Education
Dandenong, VICSkills
- Cash Handling
- Customer Service
- Complaint resolution
- Decision-making capabilities
- Complex Problem-Solving
- Positive Attitude
- Teamwork and Collaboration
- Continuous Development
- Product Knowledge
- Trilingual
- Customer rapport
Volunteer work
- St Vinnes
- Multiple soup kitchens
- Organising/participating in food drives for the homeless
- Set/pack up for St Agatha's church
References
Siung Cheong (JC) - Manager at Jayco Caravans
0428 630 681
Toni Halstead - Shift Leader at Guzman y Gomez
0400 832 447
Arul D’Souza - Team Leader at Woolworths
0469 322 481
Timeline
Team Member
Woolworths
03.2024 - Current
RV (Recreational Vehicle) Electrical Tester
Jayco RV
02.2023 - Current
Guzman Y Gomez
Guzman Y Gomez
07.2022 - 01.2023
Team Member (Paint Expert)
Bunnings Warehouse
04.2020 - 02.2022
Front of House and Kitchen Hand
Cranbourne Turf Club
06.2016 - 03.2020
High School Diploma -
St Peter’s College
Cert. 4 Child, Youth & Family Intervention
Integrity Education
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