Lois Aubrey
Master Of Teaching (Primary)
Curl Curl
Summary
Final-year Master of Teaching (Primary) student with a background in Commerce and practical experience gained through teaching placements, academic projects, and prior roles in customer service and administration. Brings strong skills in communication, organisation, and problem-solving, with a genuine passion for supporting student learning. Eager to contribute meaningfully in casual or part-time teaching roles with enthusiasm and professionalism.
Overview
12
12
years of professional experience
Work History
Team Administration Specialist
Mazars
North Sydney, NSW
08.2023 - 03.2024
- Maintained accurate billing by invoicing accounts correctly.
- Established open and professional relationships with team members to achieve quick resolutions for various administration issues.
- Built strong relationships with customers through positive attitude and attentive response.
- Handled office administration tasks.
- Performed data administration duties for databases.
Receptionist/Office Coordinator
Mazars
North Sydney, NSW
03.2023 - 08.2023
- Answered a high volume of call through a central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, and filing documents.
- Corresponded with clients through email, telephone, or postal mail.
Manager on Duty
Meriton Suites
01.2022 - 03.2023
- Supervised and coordinated the front office team to provide guidance and support and maximize performance.
- Served as a point of escalation for guest complaints and issues to ensure a high level of customer satisfaction is maintained.
- Assumed sole responsibility for the hotel after hours including handling emergency situations.
- Worked closely with the senior hotel management team to ensure an excellent guest experience.
- Trained new employees, demonstrating best methods for serving clients and guests.
- Ensured day-to-day operations and checklists are actioned and completed.
- Liaised with housekeeping and maintenance team to ensure smooth flowing operations.
Client Services Administrator
AFA Insurance
02.2021 - 12.2021
- First point of contact for clients, responding to telephone and email inquiries and providing information and assistance.
- Communicated with clients by listening to them, understanding their needs, and speaking in a clear and sensitive way.
- Transferred phone calls to correct departments and personnel in a professional and seamless manner.
- Processed administrative tasks such as preparing policies for renewal, setting up new business, processing cancellations, creating invoices, and managing account discrepancies.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
Retail Assistant
Priceline Pharmacy
02.2016 - 02.2021
- Approached browsing customers to initiate conversations to understand buying preferences.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
Kitchen Helper
Whistler Blackcomb Kids Ski School
11.2019 - 03.2020
- Prepare and present food to ski instructors and children. Ensure kitchen areas are organized, clean and properly sanitized.
- Cared for children ages 3 to 10 in nurturing and age-appropriate way.
Volunteer
All Out Africa
08.2016 - 10.2016
- Planned and delivered numerous activities and special events for children in orphanages and care points.
- Supported engaging, fun and smooth-running programs by helping with organization and planning.
Childcare Kitchen Assistant
Cheeky Mokeys Playhouse
06.2012 - 02.2016
- Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
- Monitored children in vacation care and outdoor environments.
Education
Master of Teaching (Primary) - Education
Australian Catholic University
Strathfield 04.2001 -
Bachelor of Commerce - Major in Human Resources
Australian Catholic University
North Sydney 01.2017 - 11.2019
High School Certificate -
St Luke's Grammar School
Dee Why 01.2010 - 11.2015
Timeline
Team Administration Specialist
Mazars
08.2023 - 03.2024
Receptionist/Office Coordinator
Mazars
03.2023 - 08.2023
Manager on Duty
Meriton Suites
01.2022 - 03.2023
Client Services Administrator
AFA Insurance
02.2021 - 12.2021
Kitchen Helper
Whistler Blackcomb Kids Ski School
11.2019 - 03.2020
Bachelor of Commerce - Major in Human Resources
Australian Catholic University
01.2017 - 11.2019
Volunteer
All Out Africa
08.2016 - 10.2016
Retail Assistant
Priceline Pharmacy
02.2016 - 02.2021
Childcare Kitchen Assistant
Cheeky Mokeys Playhouse
06.2012 - 02.2016
High School Certificate -
St Luke's Grammar School
01.2010 - 11.2015
Master of Teaching (Primary) - Education
Australian Catholic University
04.2001 -
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