Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Lois Berewa

Melbourne,VIC

Summary

Dynamic Food Service Supervisor with a proven track record at Austin Health, excelling in staff leadership and food safety compliance. Enhanced customer satisfaction through effective kitchen operations and waste reduction strategies, achieving significant cost savings. Skilled in team development and quality assurance, fostering a collaborative environment that boosts employee morale.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Food Service Supervisor

Austin Health
09.2016 - Current
  • Kept guest and work areas clean, organized, and sanitized per established standards.
  • Reduced food waste by implementing proper inventory tracking and storage practices.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Maintained health and food safety standards at all stages, from storage through delivery.
  • Closely monitored food safety procedures ensuring consistent adherence to HACCP guidelines, preventing foodborne illnesses.
  • Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
  • Ordered new supplies and food to maintain service levels.
  • Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
  • Monitored food quality and service levels to maximize kitchen and dining area performance.
  • Enhanced overall dining experience by attentively addressing customer concerns or complaints, taking appropriate actions to rectify issues and prevent future occurrences.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Established and managed team schedules and shift assignments.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Tracked food production levels, meal counts, and supply costs.


Waitress

Melbourne Cricket Ground
06.2013 - 09.2016
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.


Agro Processing Manager

United Nations Development Programme - Undp
03.2011 - 03.2013
  • Promoted safe working practices to maintain compliance with established policies and procedures.
  • Mentored departmental team, boosting efficiency, success and morale among employees.
  • Implemented workflow processes and pre-production of Palm oil product by analyzing production reports.
  • Implemented cost reductions and developed reporting procedures and systems resulting in 30% cost savings.
  • Collaborated with director on process improvement initiatives to attain goals.
  • Observed production control points and equipment and monitored personnel allocation and resources to meet quality standards.
  • Fostered safe and clean work environment by educating and directing team on control points, equipment and resources.
  • Demonstrated commitment to ongoing professional development by regularly attending industry conferences and participating in relevant training modules.
  • Led cross-functional teams to achieve project goals, fostering a cohesive work environment focused on collaboration.
  • Collaborated proactively with vendors to ensure timely delivery of materials required for smooth functioning within the company''s processing operations.


Trainee Brewer

Sierra Leone Brewery Limited
01.2007 - 01.2009
  • Learned new materials, processes, and programs quickly.
  • Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
  • Attended training courses to build understanding of processes, techniques, and industry.
  • Supported departmental tasks to increase understanding of industry processes.
  • Promoted positive collaboration among trainees, encouraging teamwork and problem-solving skills.
  • Participated in industry workshops and seminars, continuously expanding professional knowledge and skills.
  • Participated in safety drills, ensuring readiness in case of workplace emergencies.
  • Supported quality assurance efforts by conducting routine checks, contributing to higher product standards.


Teacher

International Secondary School
08.2005 - 12.2006
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.

Education

High School Diploma -

Hotel And Tourism Training Center
Freetown/Sierra Leone

Master of Science - Food Science

Melbourne University
Parkville, VIC
06-2016

Certificate 1V in Aged Care -

New Features
Melbourne, VIC
11-2013

Certificate - Integrated Farming Systems

Songhai Training Center
Porto Novo Benin
03-2010

Bachelor of Science - Home Economics

Njala University
Freetown/SierraLeone
12-2006

Skills

  • Food Safety and quality control compliance
  • Team Leadership and staff development
  • Excellent organizational and communications skills
  • Computer proficiency
  • Problem Solving and Analytical thinking
  • Ability to work independently and collaboratively
  • Patience, Detailed Oriented and Resilient under presure

Accomplishments

  • Supervised team of 18 staff members.
  • Achieved good customer experience with accuracy and efficiency. by completing good customer service toolbox with staff .
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 6 in the development of SHE protocol..
  • Documented and resolved CAR issues which led to positive change.

Certification

  • Integrated farming Systems Training - 2011- 3months
  • Enterprise Development and Strategic planning UNDP/GOSL/AGREST,2012 2 weeks, -
  • Animal Production and Health UNDP/GOSL/NUC 2012- 2 weeks
  • Agribusiness Management, Crop Production , Agro processing and Aquaculture Management- GOSL/FAO-2012

Languages

English
Full Professional

Timeline

Food Service Supervisor

Austin Health
09.2016 - Current

Waitress

Melbourne Cricket Ground
06.2013 - 09.2016

Agro Processing Manager

United Nations Development Programme - Undp
03.2011 - 03.2013

Trainee Brewer

Sierra Leone Brewery Limited
01.2007 - 01.2009

Teacher

International Secondary School
08.2005 - 12.2006

High School Diploma -

Hotel And Tourism Training Center

Master of Science - Food Science

Melbourne University

Certificate 1V in Aged Care -

New Features

Certificate - Integrated Farming Systems

Songhai Training Center

Bachelor of Science - Home Economics

Njala University

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Lois Berewa