Lois Jones
Melbourne,VIC
Summary
Dedicated and hard working professional on a Working Holiday Visa (417) with a commitment to excellence in the hospitality industry. Possessing a Tax File Number and equipped with a Responsible Service of Alcohol (RSA) certification, I am available to contribute my skills and enthusiasm to the workforce seven days a week. With a strong work ethic and adaptability, I bring a positive attitude and a desire to excel in a dynamic environment. Committed to making a meaningful impact, I plan to call Melbourne home for at least a year, offering stability and continuity to potential employers.
Overview
7
7
years of professional experience
Work History
Cleaner
Self Employed
Machynlleth, Wales
09.2023 - 12.2023
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Adhered strictly to safety protocols while performing job duties.
- Transported trash bags to designated disposal areas.
- Completed routine maintenance checks, notifying management of needed repairs.
- I secured employment through referrals and undertook cleaning responsibilities in various settings, including community centers, residences, and offices.
Waitress
Y Gegin Fach
Machynlleth, Wales
09.2016 - 12.2023
- Presented menus to patrons, answered questions about menu items and made recommendations.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Performed cashier duties such as taking payments, counting change, and issuing receipts.
- Informed customers about specials, upselling additional food and drink items.
- Stocked server areas with supplies before, during and after shifts.
- Trained new employees to perform duties.
- Provided excellent customer service to ensure repeat customers.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
Bar Associate
Whetherspoons
Swansea, Wales
11.2022 - 06.2023
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Adhered to safety regulations related to handling food items and hazardous materials.
- Ensured compliance with local liquor laws by verifying that all patrons are over 18 years old when ordering alcoholic beverages.
- Provided information on drink specials, menu items and other promotions offered by the establishment.
- Responded to customer inquiries about menu items or services offered by the restaurant.
- Processed orders and payments from customers using POS systems.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Education
Master of Science - Management (Sustainable Business)
Swansea University
Wales12-2023
Skills
- Customer Service
- Time Management
- Multitasking
- Adaptability
- Teamwork
- Upselling
Languages
Welsh
Native/ Bilingual
English
Native/ Bilingual
Timeline
Cleaner
Self Employed
09.2023 - 12.2023
Bar Associate
Whetherspoons
11.2022 - 06.2023
Waitress
Y Gegin Fach
09.2016 - 12.2023
Master of Science - Management (Sustainable Business)
Swansea University
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