Lois Loder

• Maximized customer service by training staff, overseeing operations, and resolving issues.
• Closed out cash register and prepared cashier report at close of business.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing [Number]% improvement over prior onboarding process.
• Improved customer service rankings by resolving issues quickly and accurately.
• Consulted with managers to organize special events and promotions.
• Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
• Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
• Strategised plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
• Explained daily specials and beverage promotions to exceed daily sales goals.
• Motivated staff to perform at peak efficiency and quality.

• Club5 years
• Spearheaded the development and implementation of innovative marketing strategies, resulting in a 25% increase in customer footfall and a 35% rise in overall sales within the first six months of tenure
• Streamlined operational procedures by optimising staff scheduling, reducing labor costs by 15%, and improving overall efficiency, resulting in enhanced customer satisfaction and repeat business
• Implemented a comprehensive training program for bartenders and servers, resulting in an increase in upselling techniques and improved customer engagement, leading to a 20% increase in average check size
• Fostered a positive and productive work environment by mentoring and coaching a team of 20+ employees, resulting in reduced employee turnover by 30% and increased employee satisfaction scores by 15%
• Although not listed I have extensive reception and Admin work
• Have worked in hotel front of house, worked as a beauty therapist and hairdresser on a cruise ship and was employed as Gardner at Kings Park Perth
• Closed out cash register and prepared cashier report at close of business.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
• Consulted with managers to organize special events and promotions.
• Improved customer service rankings by resolving issues quickly and accurately.
• Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing [Number]% improvement over prior onboarding process.
• Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
• Explained daily specials and beverage promotions to exceed daily sales goals.
• Upsold daily specials and beverage promotions to exceed daily sales goals.
• Motivated staff to perform at peak efficiency and quality.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

.

• Cleaned building floors by sweeping, mopping, and scrubbing floors.
• Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
• Handled equipment, chemicals, and materials properly and with caution.
• Improved building cleanliness with continuous sanitizing of high-touch areas.
• Maintained clean, neat, and professional entrances.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Kept building entryway glass clean and polished for professional presentation.
• Organized and used industrial cleaning products following strict safety procedures.
• Emptied wastebaskets to transport trash and waste to disposal area.
• Washed windows, walls and ceiling fixtures to remove molds and dusts.
• Adhered to company policies for appearance, thoroughness, and facility security.
• Developed and maintained cleaning schedules to clean designated areas and manage shifts.
• Used steam cleaners and vacuum cleaners to clean floors and carpets.
• Operated industrial washing machines and dishwashers to clean linens and dishware.
• Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
• Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
• Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
• Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
• Emptied waste paper and other trash from premises and moved to appropriate receptacles.
• Maintained optimal supply levels to meet daily and special cleaning needs.
• Cleaned walls and ceilings with special reach tools following regular schedule.
• Kept public pathways clear of safety hazards and spills with regular checks and attention.
• Maintained floor cleaning and waxing equipment.

• Confirmed appointments, communicated with clients, and updated client records.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Resolved customer problems and complaints.
• Organized, maintained and updated information in computer databases.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Handled assignments independently with good judgement and critical thinking skills.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Collected [Type] payments, processed transactions and updated relevant records.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Sorted, received, and distributed mail correspondence between departments and personnel.

• Trained new staff on correct procedures, compliance requirements, and performance strategies.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
• Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
• Handled tasks and responsibilities for front office employees during periods of understanding.
• Resolved guest complaints by addressing issues with rooms promptly.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Checked guests in out of hotel, made reservations, and processed payments.
• Managed front desk maintenance of client records and lab data.
• Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
• Kept accounts in balance and ran daily reports to verify totals.
• Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.