Lois Watbwami
Perth,WA
Summary
A highly creative thinker, with an entrepreneurial mindset seeking to secure a career in an industry where I can utilize my skills and business studies background to the maximum. Customer-focused leader with successful track record of driving sales, improving customer satisfaction and creating efficient operations.
Overview
7
7
years of professional experience
Work History
Legal Assistant
State Solicitors Office
Perth, WA
04.2025 - 07.2025
- Organized legal documents and case files for efficient retrieval and review.
- Maintained calendar management, scheduling appointments, and coordinating meetings effectively.
- Streamlined administrative processes to enhance office efficiency and reduce turnaround times.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Optimized document management processes, leading to quicker access to critical information during case preparation.
- Increased team efficiency by coordinating schedules, managing court dates, and ensuring timely filing of legal documents.
- Completed data entry tasks with accuracy and efficiency.
- Coding
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Administrator
Sussex Street Community Law Service
Perth, WA
06.2024 - 04.2025
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Developed comprehensive filing system that significantly improved document retrieval times.
- Collected, arranged, and input information into database system.
- Supported administrative staff with accurate data entry, appointment scheduling, and document preparation tasks.
Junior Legal Assistant
GV Lawyers
Perth, WA
04.2023 - 05.2024
- Organized documents to manage paper and electronic filing systems of clients.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Created spreadsheets to track client progress and document billable hours.
Inbound Customer Service Representative
TSA Group
Perth, WA
08.2022 - 04.2023
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Addressed customer account discrepancies and concerns.
- Resolved complaints to satisfy customers and encourage future transactions.
Online Fulfillment Assistant
Myer Perth
Perth, WA
05.2022 - 04.2023
- Kept work areas neat, clean and free from debris.
- Picked and packed order items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Stocked designated items on shelves, end caps and displays.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Stocked shelves to match planogram images and instructions.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
SALES ASSISTANT
HQ Myer
Perth, WA
01.2022 - 05.2022
- Greet customers and ascertain what each customer wants or needs
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Place special orders or call other stores to find desired items
- Inventory stock and requisition new stock
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
- Exchange merchandise for customers and accept returns
- Bag or package purchases, and wrap gifts.
SALES ASSISTANT
Strandbags Mirrabooka
12.2021 - Current
- Greet customers and ascertain what each customer wants or needs
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Compute sales prices, total purchases and receive and process cash or credit payment
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Place special orders or call other stores to find desired items
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
- Inventory stock and requisition new stock
- Ticket, arrange and display merchandise to promote sales
- Exchange merchandise for customers and accept returns
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
CUSTOMER SERVICE ASSISTANT
Target Innaloo
Perth, Western Australia
04.2021 - 01.2022
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Assist customers by providing information and resolving their complaints
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Greet customers entering establishments
- Answer customers' questions, and provide information on procedures or policies
- Process merchandise returns and exchanges
- Stock shelves, and mark prices on shelves and items
- Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.FRONT OF HOUSE
FOH Team Member
Hungry Jack's Balga
Perth, WA
06.2020 - 06.2021
- Order and take delivery of supplies
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold
- Take food and drink orders and receive payment from customers
- Wash, cut, and prepare foods designated for cooking
- Prepare and serve beverages such as coffee and fountain drinks
- Service, clean, or supply restrooms
- Gather and empty trash
- Clean building floors by sweeping, mopping, scrubbing, or vacuuming
- Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures
- Mix water and detergents or acids in containers to prepare cleaning solutions, according to specifications.
FRONT OF HOUSE TEAM MEMBER
McDonald's Mirrabooka
Perth, Australia
06.2018 - 10.2020
- Maintain sanitation, health, and safety standards in work areas
- Clean food preparation areas, cooking surfaces, and utensils
- Verify that prepared food meets requirements for quality and quantity
- Serve orders to customers at windows, counters, or tables
- Schedule activities and equipment use with managers, using information about daily menus to help coordinate cooking times
- Order and take delivery of supplies
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Education
Bachelor of Commerce - Finance
Edith Cowan University
Perth, WAHigh School Diploma -
BALCATTA SENIOR HIGH SCHOOL
Perth, WA09.2021
Certificate II Business Certificate III Business Certificate II Music Industry -
Skills
- Administrative support
- Data confidentiality
- Documentation and reporting
- Client communication
- Documentation and reporting
- Document management
- High Level Communication (Written and verbal)
- Problem-solving
- Adaptability
- Multilingualism
- Collaborative skills
- Attentive listening, empathy
- Time management
- Critical Thinking
- Flexibility
- Negotiation
- Data entry
- Software proficiency (Excel/Microsoft Word)
Languages
English
Native or Bilingual
Acholi
Native or Bilingual
Timeline
Legal Assistant
State Solicitors Office
04.2025 - 07.2025
Administrator
Sussex Street Community Law Service
06.2024 - 04.2025
Junior Legal Assistant
GV Lawyers
04.2023 - 05.2024
Inbound Customer Service Representative
TSA Group
08.2022 - 04.2023
Online Fulfillment Assistant
Myer Perth
05.2022 - 04.2023
SALES ASSISTANT
HQ Myer
01.2022 - 05.2022
SALES ASSISTANT
Strandbags Mirrabooka
12.2021 - Current
CUSTOMER SERVICE ASSISTANT
Target Innaloo
04.2021 - 01.2022
FOH Team Member
Hungry Jack's Balga
06.2020 - 06.2021
FRONT OF HOUSE TEAM MEMBER
McDonald's Mirrabooka
06.2018 - 10.2020
Bachelor of Commerce - Finance
Edith Cowan University
High School Diploma -
BALCATTA SENIOR HIGH SCHOOL