Lois Watbwami
Perth,WA
Summary
A highly creative thinker, with an entrepreneurial mindset seeking to secure a career in an industry where I can utilize my skills and business studies background to the maximum. Customer-focused leader with successful track record of driving sales, improving customer satisfaction and creating efficient operations.
Overview
7
7
years of professional experience
Work History
Legal Assistant
State Solicitors Office
04.2025 - 07.2025
- Organized legal documents and case files for efficient retrieval and review.
- Maintained calendar management, scheduling appointments, and coordinating meetings effectively.
- Streamlined administrative processes to enhance office efficiency and reduce turnaround times.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Optimized document management processes, leading to quicker access to critical information during case preparation.
- Increased team efficiency by coordinating schedules, managing court dates, and ensuring timely filing of legal documents.
- Completed data entry tasks with accuracy and efficiency.
- Coding
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Administrator
Sussex Street Community Law Service
06.2024 - 04.2025
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Developed comprehensive filing system that significantly improved document retrieval times.
- Collected, arranged, and input information into database system.
- Supported administrative staff with accurate data entry, appointment scheduling, and document preparation tasks.
Junior Legal Assistant
GV Lawyers
04.2023 - 05.2024
- Organized documents to manage paper and electronic filing systems of clients.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Created spreadsheets to track client progress and document billable hours.
Inbound Customer Service Representative
TSA Group
08.2022 - 04.2023
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Addressed customer account discrepancies and concerns.
- Resolved complaints to satisfy customers and encourage future transactions.
Online Fulfillment Assistant
Myer Perth
05.2022 - 04.2023
- Kept work areas neat, clean and free from debris.
- Picked and packed order items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Stocked designated items on shelves, end caps and displays.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Stocked shelves to match planogram images and instructions.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
SALES ASSISTANT
HQ Myer
01.2022 - 05.2022
- Greet customers and ascertain what each customer wants or needs
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Place special orders or call other stores to find desired items
- Inventory stock and requisition new stock
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
- Exchange merchandise for customers and accept returns
- Bag or package purchases, and wrap gifts.
SALES ASSISTANT
Strandbags Mirrabooka
12.2021 - Current
- Greet customers and ascertain what each customer wants or needs
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Compute sales prices, total purchases and receive and process cash or credit payment
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Place special orders or call other stores to find desired items
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
- Inventory stock and requisition new stock
- Ticket, arrange and display merchandise to promote sales
- Exchange merchandise for customers and accept returns
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
CUSTOMER SERVICE ASSISTANT
Target Innaloo
04.2021 - 01.2022
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Assist customers by providing information and resolving their complaints
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Greet customers entering establishments
- Answer customers' questions, and provide information on procedures or policies
- Process merchandise returns and exchanges
- Stock shelves, and mark prices on shelves and items
- Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.FRONT OF HOUSE
FOH Team Member
Hungry Jack's Balga
06.2020 - 06.2021
- Order and take delivery of supplies
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold
- Take food and drink orders and receive payment from customers
- Wash, cut, and prepare foods designated for cooking
- Prepare and serve beverages such as coffee and fountain drinks
- Service, clean, or supply restrooms
- Gather and empty trash
- Clean building floors by sweeping, mopping, scrubbing, or vacuuming
- Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures
- Mix water and detergents or acids in containers to prepare cleaning solutions, according to specifications.
FRONT OF HOUSE TEAM MEMBER
McDonald's Mirrabooka
06.2018 - 10.2020
- Maintain sanitation, health, and safety standards in work areas
- Clean food preparation areas, cooking surfaces, and utensils
- Verify that prepared food meets requirements for quality and quantity
- Serve orders to customers at windows, counters, or tables
- Schedule activities and equipment use with managers, using information about daily menus to help coordinate cooking times
- Order and take delivery of supplies
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Education
Bachelor of Commerce - Finance
Edith Cowan University
Perth, WAHigh School Diploma -
BALCATTA SENIOR HIGH SCHOOL
Perth, WA09.2021
Certificate II Business Certificate III Business Certificate II Music Industry -
Skills
- Administrative support
- Data confidentiality
- Documentation and reporting
- Client communication
- Documentation and reporting
- Document management
- High Level Communication (Written and verbal)
- Problem-solving
- Adaptability
- Multilingualism
- Collaborative skills
- Attentive listening, empathy
- Time management
- Critical Thinking
- Flexibility
- Negotiation
- Data entry
- Software proficiency (Excel/Microsoft Word)
Languages
English
Native or Bilingual
Acholi
Native or Bilingual
Timeline
Legal Assistant
State Solicitors Office
04.2025 - 07.2025
Administrator
Sussex Street Community Law Service
06.2024 - 04.2025
Junior Legal Assistant
GV Lawyers
04.2023 - 05.2024
Inbound Customer Service Representative
TSA Group
08.2022 - 04.2023
Online Fulfillment Assistant
Myer Perth
05.2022 - 04.2023
SALES ASSISTANT
HQ Myer
01.2022 - 05.2022
SALES ASSISTANT
Strandbags Mirrabooka
12.2021 - Current
CUSTOMER SERVICE ASSISTANT
Target Innaloo
04.2021 - 01.2022
FOH Team Member
Hungry Jack's Balga
06.2020 - 06.2021
FRONT OF HOUSE TEAM MEMBER
McDonald's Mirrabooka
06.2018 - 10.2020
Bachelor of Commerce - Finance
Edith Cowan University
High School Diploma -
BALCATTA SENIOR HIGH SCHOOL