Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lois Watbwami

Perth,WA

Summary

A highly creative thinker, with an entrepreneurial mindset seeking to secure a career in an industry where I can utilize my skills and business studies background to the maximum. Customer-focused leader with successful track record of driving sales, improving customer satisfaction and creating efficient operations.

Overview

7
7
years of professional experience

Work History

Legal Assistant

State Solicitors Office
04.2025 - 07.2025
  • Organized legal documents and case files for efficient retrieval and review.
  • Maintained calendar management, scheduling appointments, and coordinating meetings effectively.
  • Streamlined administrative processes to enhance office efficiency and reduce turnaround times.
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Optimized document management processes, leading to quicker access to critical information during case preparation.
  • Increased team efficiency by coordinating schedules, managing court dates, and ensuring timely filing of legal documents.
  • Completed data entry tasks with accuracy and efficiency.
  • Coding
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Administrator

Sussex Street Community Law Service
06.2024 - 04.2025
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Established an organized filing system that streamlined document retrieval and reduced misplaced files.
  • Developed comprehensive filing system that significantly improved document retrieval times.
  • Collected, arranged, and input information into database system.
  • Supported administrative staff with accurate data entry, appointment scheduling, and document preparation tasks.

Junior Legal Assistant

GV Lawyers
04.2023 - 05.2024
  • Organized documents to manage paper and electronic filing systems of clients.
  • Prepared and drafted correspondence and legal forms to maintain smooth communications.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Created spreadsheets to track client progress and document billable hours.

Inbound Customer Service Representative

TSA Group
08.2022 - 04.2023
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
  • Responded to customer calls and emails to answer questions about products and services.
  • Addressed customer account discrepancies and concerns.
  • Resolved complaints to satisfy customers and encourage future transactions.

Online Fulfillment Assistant

Myer Perth
05.2022 - 04.2023
  • Kept work areas neat, clean and free from debris.
  • Picked and packed order items.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Stocked shelves, racks, and cases with new or transferred merchandise.
  • Moved cardboard, plastic ties and other debris from unboxing to trash.
  • Stocked designated items on shelves, end caps and displays.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Stocked shelves to match planogram images and instructions.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.

SALES ASSISTANT

HQ Myer
01.2022 - 05.2022
  • Greet customers and ascertain what each customer wants or needs
  • Describe merchandise and explain use, operation, and care of merchandise to customers
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
  • Place special orders or call other stores to find desired items
  • Inventory stock and requisition new stock
  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
  • Exchange merchandise for customers and accept returns
  • Bag or package purchases, and wrap gifts.

SALES ASSISTANT

Strandbags Mirrabooka
12.2021 - Current
  • Greet customers and ascertain what each customer wants or needs
  • Describe merchandise and explain use, operation, and care of merchandise to customers
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires
  • Compute sales prices, total purchases and receive and process cash or credit payment
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
  • Place special orders or call other stores to find desired items
  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
  • Inventory stock and requisition new stock
  • Ticket, arrange and display merchandise to promote sales
  • Exchange merchandise for customers and accept returns
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.

CUSTOMER SERVICE ASSISTANT

Target Innaloo
04.2021 - 01.2022
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • Assist customers by providing information and resolving their complaints
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
  • Greet customers entering establishments
  • Answer customers' questions, and provide information on procedures or policies
  • Process merchandise returns and exchanges
  • Stock shelves, and mark prices on shelves and items
  • Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.FRONT OF HOUSE

FOH Team Member

Hungry Jack's Balga
06.2020 - 06.2021
  • Order and take delivery of supplies
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • Issue receipts, refunds, credits, or change due to customers
  • Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold
  • Take food and drink orders and receive payment from customers
  • Wash, cut, and prepare foods designated for cooking
  • Prepare and serve beverages such as coffee and fountain drinks
  • Service, clean, or supply restrooms
  • Gather and empty trash
  • Clean building floors by sweeping, mopping, scrubbing, or vacuuming
  • Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures
  • Mix water and detergents or acids in containers to prepare cleaning solutions, according to specifications.

FRONT OF HOUSE TEAM MEMBER

McDonald's Mirrabooka
06.2018 - 10.2020
  • Maintain sanitation, health, and safety standards in work areas
  • Clean food preparation areas, cooking surfaces, and utensils
  • Verify that prepared food meets requirements for quality and quantity
  • Serve orders to customers at windows, counters, or tables
  • Schedule activities and equipment use with managers, using information about daily menus to help coordinate cooking times
  • Order and take delivery of supplies
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Education

Bachelor of Commerce - Finance

Edith Cowan University
Perth, WA

High School Diploma -

BALCATTA SENIOR HIGH SCHOOL
Perth, WA
09.2021

Certificate II Business Certificate III Business Certificate II Music Industry -

Skills

  • Administrative support
  • Data confidentiality
  • Documentation and reporting
  • Client communication
  • Documentation and reporting
  • Document management
  • High Level Communication (Written and verbal)
  • Problem-solving
  • Adaptability
  • Multilingualism
  • Collaborative skills
  • Attentive listening, empathy
  • Time management
  • Critical Thinking
  • Flexibility
  • Negotiation
  • Data entry
  • Software proficiency (Excel/Microsoft Word)

Languages

English
Native or Bilingual
Acholi
Native or Bilingual

Timeline

Legal Assistant

State Solicitors Office
04.2025 - 07.2025

Administrator

Sussex Street Community Law Service
06.2024 - 04.2025

Junior Legal Assistant

GV Lawyers
04.2023 - 05.2024

Inbound Customer Service Representative

TSA Group
08.2022 - 04.2023

Online Fulfillment Assistant

Myer Perth
05.2022 - 04.2023

SALES ASSISTANT

HQ Myer
01.2022 - 05.2022

SALES ASSISTANT

Strandbags Mirrabooka
12.2021 - Current

CUSTOMER SERVICE ASSISTANT

Target Innaloo
04.2021 - 01.2022

FOH Team Member

Hungry Jack's Balga
06.2020 - 06.2021

FRONT OF HOUSE TEAM MEMBER

McDonald's Mirrabooka
06.2018 - 10.2020

Bachelor of Commerce - Finance

Edith Cowan University

High School Diploma -

BALCATTA SENIOR HIGH SCHOOL

Certificate II Business Certificate III Business Certificate II Music Industry -

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Lois Watbwami