Websites
Summary
Work History
Overview
Education
Skills
Degree Related Projects
Certification
Timeline
Generic
Loise Kavata Mutinda

Loise Kavata Mutinda

Latham,ACT

Websites

Summary

Dedicated and motivated professional with a keen enthusiasm for embracing new challenges. Possessing a robust work ethic, adaptable nature, and exemplary interpersonal abilities. Proven capability in operating autonomously with efficiency, alongside a swift proficiency in acquiring new skills. Demonstrated experience as a go-to technical resource, providing support to both personal and professional networks. A flexible and diligent individual poised to expand knowledge and actively contribute to team achievements. Meticulous team player with a sharp focus on organization, adept at managing multiple projects concurrently with precision.

Work History

Support Worker

FOCUS ACT
01.2023 - 01.2024
  • Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
  • Documented client progress and activities in accordance with agency policies and procedures.
  • Utilized evidence-based practices to provide effective interventions for clients.
  • Promoted independence among clients through skill-building exercises and goal-setting initiatives.
  • Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
  • Developed and maintained strong relationships with community resources for successful referrals.

ICT Customer Support

Australia National Character Check
12.2023 - Current
  • Analyzed reports, surveys and vendor relations and completed support assessments to improve first call resolution.
  • Analyzed product information to verify accuracy and drive corrective actions to closure.
  • Managed department call volume of 20 calls per day and coordinated department schedules to maximize coverage during peak hours.
  • Adhered to company policies, procedures and system documentation requirements.
  • Collaborated and maintained communications with sales representatives on customer-related issues.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.
  • Built strong relationships with field operations team to support business development opportunities and improve service.

Therapeutic Youth Worker

Mackillop Family service
05.2023 - Current
  • Supported clients' social, physical and emotional needs to help integrate into local community
  • Tracked client behaviors, daily activities, new skills and notable incidents for documentation purposes
  • Drove and accompanied clients to appointments, shopping and special events for safety and companionship
  • Helped clients develop coping mechanisms, technical abilities and job skills
  • Worked with leadership, parents and volunteers to establish clear goals and guidelines for group meetings
  • Resolved complex and escalated support issues
  • Reported concerns and recommendations from clients and employees to senior management
  • Fostered positive and inclusive team culture for support staff.

Support Worker

Health Care Australia
01.2021 - 02.2023
  • Supporting clients who use personal equipment /aid, this includes walking or standing frames, wheelchairs, hoists.
  • Monitoring well-being of clients and reporting on their progress
  • Social Activities: Transporting clients to their appointments, shopping, any planned social activities.

Overview

3
3
years of professional experience
11
11
Certification

Education

Professional year program -

ACAP Professional Year
Navitas Professional Year
02.2023

Bachelor of Science - Bachelor of Networking (Cybersecurity)

Melbourne Institute of Technology
Sydney, NSW
12.2022

Associate of Science - Diploma of Information Technology

Southern Academy Of Business And Technology
Sydney, NSW
10.2020

Associate of Applied Science - Advanced Diploma of Network Security

Southern Academy Of Business And Technology
Sydney, NSW
01.2020

Skills

  • Strong understanding of routing and switching technologies, including enhanced security using Firewalls, Access Control Lists and device hardening techniques
  • Configure devices using both copper and fiber technologies
  • Good knowledge of network protocols with ability to use performance monitoring tools
  • Experience with OSPF, BGP, Spanning Tree, VLANs, VRRP and Internet Protocol Security
  • Configure/troubleshoot and install Servers (Windows Server 2016/2019), Routers and Switches (including their protocols such as RIP, EIGRP, OSPF, BGP, VRRP, STP, RSTP, as well as security mechanisms and best practices)
  • Configuration and test access control mechanisms with 8021X and Active Directory
  • Design, implement and troubleshoot IPv4, IPv6 networks
  • Server virtualization implementation using Hyper-V and VMWare
  • Design, implementation and troubleshooting Enterprise-level Networks including Firewalls, Domain Controllers (Active Directory, DHCP, DNS, Syslog, Server Backup, High Availability
  • Know-how to create and maintain documentation using attention to detail, such as creating project plans, bill of materials, and Technical manuals and process documents
  • Linux Server administration
  • Risk Identification and Mitigation skills
  • Protecting Networks
  • Certified Ethical Hacker (CEH)
  • Harden Network and Server Infrastructure
  • Task Prioritization

Degree Related Projects

  • Volunteer Management System, March 2022- July 2022, Helping Hands Mission, Melbourne Victoria, Collaborated with team members to design, develop and to successfully launch a volunteer management system., Utilized technical skill in programming language software development tools., Analyzed the system risk to identify and implement appropriate security countermeasure., Designed and implemented plans to secure computer files against breach, destruction, or accidental modification, Ensured compliance with cybersecurity policies and procedures regarding documentation, labeling, asset tracking, and quality assurance, Demonstrated effective time management and organization to meet project deadlines.
  • Hotel Booking Website, January 2017 - August 2017, Zalego Institute of Technology, Nairobi KENYA, Designed and developed user-friendly website, including optimized checkout page that increased user clicks, and subsequently customer., Developed dynamic and interactive website that ensured high traffic, page views, and User Experience using HTML, CSS and JavaScript., Revamped web application security applications, minimizing hacker attacks., Implemented a responsive designed using Git and GitHub for collaborative development.

Certification

  • Certified in Cybersecurity (CC): Core Security Principles & Risk Management, [SkillSoft] - 2023
  • CompTIA Network+: Network Implementations, Skillsoft - 2024
  • Site Reliability: Engineering, Skillsoft -2024

Timeline

ICT Customer Support

Australia National Character Check
12.2023 - Current

Therapeutic Youth Worker

Mackillop Family service
05.2023 - Current

Support Worker

FOCUS ACT
01.2023 - 01.2024

Support Worker

Health Care Australia
01.2021 - 02.2023

Professional year program -

ACAP Professional Year

Bachelor of Science - Bachelor of Networking (Cybersecurity)

Melbourne Institute of Technology

Associate of Science - Diploma of Information Technology

Southern Academy Of Business And Technology

Associate of Applied Science - Advanced Diploma of Network Security

Southern Academy Of Business And Technology

Similar Profiles

CREATE PROFILE
Loise Kavata Mutinda