Lok Chun (Addison) Ng
Coorparoo,QLD
Summary
To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Working as an agent is always what I have been expecting. I believe my skills and experience in customer service and language skills makes me a strong candidate of the position. I am looking forward to with the amazing team there.
Have RSA Licence
Have a Blue card.
Overview
5
5
years of professional experience
Work History
Intern
Health TV Company Limited
02.2019 - 07.2019
- Participated in workshops and presentations related to projects to gain knowledge.
- Sorted and organized files, spreadsheets, and reports.
Customer Service Assistant (Intern)
MY (MM2H) Management Centre SDN.BHD
01.2020 - 01.2021
- Interacted with customers by phone, email, or in-person to provide information.
- Collaborated with other departments to guarantee customer satisfaction.
Independent Educational Consultant (Agent)
07.2023 - Current
- Provided personalized customer service to parents and guardians regarding overseas educations of students through phone calls, email and live video chat (Including Mainland China and Hong Kong).
- Provided visa advise and services for students(485, 500)
Education
Bachelor of Arts - International Relations And History
The University of Queensland
Brisbane, QLD12.2022
High School Diploma -
Australian National University College
Canberra, ACT11.2018
Skills
- Excellent Communication
- Cultural Awareness
- Teamwork and Collaboration
- Hard working
- Capable in Multi-language communication (English, Chinese)
- Fully capable in using Microsoft softwares
Languages
English
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
German
Elementary
Timeline
Independent Educational Consultant (Agent)
07.2023 - Current
Customer Service Assistant (Intern)
MY (MM2H) Management Centre SDN.BHD
01.2020 - 01.2021
Intern
Health TV Company Limited
02.2019 - 07.2019
Bachelor of Arts - International Relations And History
The University of Queensland
High School Diploma -
Australian National University College
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