Lokesh Talla
Montrose,Tas
Summary
Proven Customer Service Representative at Woolworths, adept in problem-solving and active listening, significantly enhanced customer loyalty. Expertise in cleaning and maintaining high standards of cleanliness at Urban Kitchen And Grills. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Woolworths
02.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Cleaner and Kitchen Hand
Urban Kitchen And Grills
03.2021 - 12.2023
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
Room Service Representative
Brunswick Hotel
02.2019 - 01.2021
- Cleaning the rooms, mopping and vacuuming.
- resolved concerns with cleaning services.
- Optimized order processing times by implementing efficient communication systems between front-of-house and kitchen teams.
- Resolved guest concerns and complaints professionally, resulting in repeat business and loyalty.
- Developed a strong rapport with regular guests by remembering their preferences and personalizing their room service experiences.
- Maintained high standards of cleanliness, ensuring guests received quality meals in a timely manner.
Education
Master of Science - Information Technology And Systems
University of Tasmania
Hobart, TAS02.2021
Bachelor of Science - Computer Science Engineering
JNTU
India07.2019
Skills
- Cleaning the stores
- Retail Transactions Processing
- Good Communication
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Woolworths
02.2023 - Current
Cleaner and Kitchen Hand
Urban Kitchen And Grills
03.2021 - 12.2023
Room Service Representative
Brunswick Hotel
02.2019 - 01.2021
Master of Science - Information Technology And Systems
University of Tasmania
Bachelor of Science - Computer Science Engineering
JNTU
Similar Profiles
Tanieka Booth – McNeillTanieka Booth – McNeill
Online Team Member at WoolworthsOnline Team Member at Woolworths
ALIESHA JARRETTALIESHA JARRETT
Picker Packer at WoolworthsPicker Packer at Woolworths
Mitchell CogganMitchell Coggan
Casual Night Fill at WoolworthsCasual Night Fill at Woolworths
Banit ShresthaBanit Shrestha
Grocery Team Member and Night-fill Team Member at WoolworthsGrocery Team Member and Night-fill Team Member at Woolworths
Isaac DuffinIsaac Duffin
Hospital Assistant for Operation/Surgical Theatres at Calvary Lenah Valley HospitalHospital Assistant for Operation/Surgical Theatres at Calvary Lenah Valley Hospital