Lokesh Talluri
Sydney,NSW
Summary
- Experienced Technical Support Engineer with about 4 years of expertise, specializing in Cloud-Based Technologies, notably GCP.
- Proficient in Incident Management, utilizing monitoring and ticketing tools like Service Now, ensuring timely escalation and adherence to SLAs.
- Demonstrated commitment to documenting resolution steps and technical insights for the knowledge base, fostering future troubleshooting efficiency within Confluence in Jira.
- Skilled in undertaking minor development tasks and IT solution enhancements, following rigorous change management protocols.
- Proven adaptability to emerging technologies, translating them into effective operational solutions.
- A collaborative team player with exceptional communication and customer interaction aptitude.
- Comfortable working autonomously or within team environments, even under pressure and tight deadlines.
Overview
4
4
years of professional experience
Work History
Technical Support Engineer
NewsCorp Australia (Techmahindra)
10.2021 - 01.2024
- Provided technical support to resolve IT issues promptly, adhering to ITIL methodology.
- Proactively monitored and resolved production issues to ensure uninterrupted service delivery.
- Developed and maintained BigQuery tables, efficiently uploading and managing data within the tables.
Managed Airflow DAGs(GCP) in the production environment, swiftly resolving any associated issues. - Orchestrated data extraction from databases and facilitated its transfer to Google Cloud Storage (GCS) buckets, followed by integration into BigQuery via Airflow DAGs.
- Escalated major incidents and underlying technical or procedural issues to relevant stakeholders, ensuring prompt resolution and minimal impact on operations.
- Implemented minor enhancements to BigQuery tables, including adding columns and rows to optimize data management.
- Create and manage knowledge articles, process documentation, and communications with the business and vendors to ensure everyone stays informed and up to date.
- Successfully coordinated the transfer of code and configurations between development, testing, staging, and production environments, adhering to best practices and deployment protocols.
Support Engineer
Accenture
08.2020 - 09.2021
- Responsible to provide troubleshooting of issues faced by end users.
- Experience in service now tool, worked on Incidents and Service now tickets.
- Creating Jira Tickets if there is any production technical Issues and assigning it to the respective teams.
- Monitoring the application logs in prod.
- Troubleshooting all networking problems to ensure minimum downtime and maximum availability of network.
Internship
Procare Australia
04.2020 - 07.2020
- Support with photos to resize for new website.
- Data checking for accuracy of information with new website.
- Support GM with website and accounting integration.
- Creating Data for the new website.
- Daily attending Status calls.
Education
Masters in Computing Technology -
University of Southern Queensland(Australia)
07-2019
Bachelor of Engineering in Electronics and Communication Engineering -
SRM UNIVERSITY, Chennai, TamilNadu
07-2016
Skills
- Linux, Jira, ServiceNow, Putty, GitHub
- GCP, Sql Server, python basics, Microsoft office, Networking(Tcp/Ip, Dns,Dhcp)
- Software Debugging
- Product Testing
- Documentation preparation
- Troubleshooting and diagnostics
- Organizational Skills
- Resolving Problems and Incidents
Achievements And Rewards
- Got appreciation letter from Team Lead regarding my work
- Received recognitions mails from client
Disclaimer
I hereby declare that the abovementioned details are correct to the best of my knowledge.
Timeline
Technical Support Engineer
NewsCorp Australia (Techmahindra)
10.2021 - 01.2024
Support Engineer
Accenture
08.2020 - 09.2021
Internship
Procare Australia
04.2020 - 07.2020
Masters in Computing Technology -
University of Southern Queensland(Australia)
Bachelor of Engineering in Electronics and Communication Engineering -
SRM UNIVERSITY, Chennai, TamilNadu
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