Lokesh Lokesh
Drysdale,VIC
Summary
Experienced and results-driven professional with a background spanning over 10 years in diverse roles, including management, hospitality, and chef positions within the retail and hospitality sector. Adept at optimizing operational efficiencies, leading cross-functional teams to deliver exceptional service, and ensuring customer satisfaction.
My journey has equipped me with valuable skills in operations management, strategic planning, and team leadership. Currently, I am on a path of professional growth by pursuing a Mental Health Cert IV, demonstrating my unwavering commitment to transitioning into the dynamic and impactful field of community service. This educational pursuit aligns with my innate adaptability, friendly demeanor, and collaborative spirit, which have consistently contributed to team success in past roles.
My ultimate goal is to harness my extensive experience and newfound expertise to create positive change and make a profound impact on the lives of individuals and communities in need. I am passionate about leveraging my skills, dedication, and unwavering drive to serve and uplift those I have the privilege to work with."
Overview
9
9
years of professional experience
Work History
Sous Chef
GenU
09.2021 - Current
- Planned and directed high-volume food preparation in fast-paced environment.
- providing counsel on menu and goods pricing
- Informally connecting with customers to gain their perspective on food/drink and service to improve operational capability
- Ability to manage to organise time and workload
- Coffee expert/latte Art
- Specialty Coffee trained
- Solid understanding and enforcement of safety procedures
- Inventory controls
- Excellent Customer service
- Safety
- Team management
- Cross-trained other team members to maximise agility and performance within the team
- Set up and achieve daily and weekly KPIs.
Chef
Homestyle Aged Care
09.2020 - 03.2022
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost- effective, safe operations
- Catered to over 120 residents on daily basis
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety
- Managed food preparation activities, such as cutting ingredients to size and preparing sauces and garnishes
- Maintained cleanliness and order of kitchen prep areas and appliances as well as convenient organization of ingredients
- Unloaded delivery trucks, verified contents against invoice and properly stored food items
- Floated throughout kitchen to assist in meal preparation and plating, effectively anticipating chef and care staff's needs
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected workload
- Maintained composure and work quality while under stress
- Used proper handling and preservation methods while packaging and storing food products.
Department Manager
McDonald's
04.2020 - 06.2021
- Manage and lead teams of up to 18 staff
- Setting and achieving KPIs for day-to-day operation
- Dealing with customer complaints and following correct guidelines in place to retain every last customer
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas
- Cross-trained existing employees to maximize team agility and performance
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for promotional events
- Oversaw daily operations, including staffing and training, OH&S compliance, inventory control and financial functions.
- Communicated with managers of other departments to maintain transparency.
Customer Service Department Manager
McDonald's
04.2014 - 05.2020
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands
- Reduced waste and pursued revenue development strategies to keep department aligned with sales targets
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction
- Developed empowering employee culture focused on equipping employees to independently meet customer needs
- Ordered inventory and reported discrepancies to control costs and maintain inventory levels
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Managed time to cover daily sales, delivery and inventory requirements, oversee cash deposits and reconcile weekly payroll.
Sous-Chef
Touchwood Cafe
02.2016 - 03.2020
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish and eggs
- Checked freezer and refrigerator prior to each shift to verify correct temperatures
- Properly handled and stored food to eliminate illness and prevent cross-contamination
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders
- Oversaw grill, stove and oven and cleaned all equipment after every shift
- Monitored line processes to maintain consistency in quality, quantity, and presentation
- Maintained well-organized mise en place to keep work efficient and consistent
- Served over 300 meals in busy service over weekends
- Initiated training for Commis Chefs on Pan, Grill, Pass, and larder sections to improve productivity and increase kitchen workflows.
Education
Cert IV In Mental Health - Community Services
ACCSC
QLD11.2023
Diploma - Hospitality: Hospitality
Stotts College
Carlton, VIC01.2017
Cert 4 in Commercial Cooking: Hospitality -
Stotts College
Carlton, VIC07.2016
Cert 3 in Commercial Cooking: Hospitality -
Stotts College
Carlton, VIC12.2015
Skills
- Best Practices and Standards
- Client Service and Support
- Supporting Daily Living Needs
- Community Development
- Community Service Programs
- Intervention Strategies
- Behavioral Disorders
- Developmental Disabilities
- Support Services
- Quality of Life Improvements
- Holistic & Client centered approach
Affiliations
Volunteer Firefighter with CFA
Volunteer Community visitor with Elderly Rights Advocacy(ERA)
Certification
CPR Level 2 & First Aid
WWCC
Police Check
NDIS Check
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sous Chef
GenU
09.2021 - Current
Chef
Homestyle Aged Care
09.2020 - 03.2022
Department Manager
McDonald's
04.2020 - 06.2021
Sous-Chef
Touchwood Cafe
02.2016 - 03.2020
Customer Service Department Manager
McDonald's
04.2014 - 05.2020
Cert IV In Mental Health - Community Services
ACCSC
Diploma - Hospitality: Hospitality
Stotts College
Cert 4 in Commercial Cooking: Hospitality -
Stotts College
Cert 3 in Commercial Cooking: Hospitality -
Stotts College
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