LOKESHWARI DEEPAK
DAYTON
Websites
Summary
As an accomplished and results-driven public service officer with highly developed analytical skills, actively pursuing an exciting position as an Access Assessor at NDIA with the desire to undertake new challenges and make a valuable contribution in Tech industry. Demonstrating a proven track record of achievement in the Australian Federal Government. I have gained a broad range of expertise in the team interactions, resolving problems, interpreting, and applying legislation, overseeing compliance, and connecting with people from different cultures whilst maintaining a high level of confidentiality and integrity aligned with strategic direction. As a Confident person, I would make a positive contribution to your team, I embrace the opportunity to contribute to the planning, development and management of human services operations whilst employing my judgement and intellect to achieve desired outcomes.
Overview
8
8
years of professional experience
5
5
Certifications
1
1
Certificate
Work History
Access Assessor
National Disability Insurance Agency
11.2022 - Current
- Adapt to new work changes and using proficiently new applications.
- Investigate, analyse and make decision applying NDIS legislations.
- Earning proficiency in new work types.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Offered friendly and efficient service to applicants and participants, handled challenging situations with ease.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
APS 4 Compliance Officer
SERVICES AUSTRALIA
02.2021 - 10.2022
- Investigate customer case by case, analyze customer payment terms to support debt collection and agency cashflow and compliance with accounting standards, legislation, and government policy
- Maintaining a sound understanding of current public sector practice and policy regarding finance, including relevant statutory and regulatory requirements to ensure the provision of appropriate business services, accurate advice, and information to clients
- Exercising sound judgement and discretion when dealing with sensitive and confidential debt recovery and related issues
- Reviewing customer data from multiple sources and investigate inconsistencies to ensure that the department correctly delivers its services and payments in line with legislation and policies
- Calculating and raising debts and providing customers with options for debt recovery to achieve results in line with agreed goals and timeframes
- Provide advice and recommendations when performing quality on line checks
- Raise debts and negotiate suitable recovery arrangements for customers and organizations
- Refer information and more complex cases to relevant teams
- Research and examine evidence from customers and third parties for the purpose of assessing health and welfare payments
- Undertake basic quality control functions to ensure appropriate procedures are being followed.
APS Compliance Officer
SERVICES AUSTRALIA, ADECCO GROUP
04.2020 - 02.2021
- Analyse systems and procedures to identify opportunities for improvement of the Remediation and Return to Work Quality Management processes and documentation
- National Health Emergency-Crisis Payment Claim Assessing, Processing & Customer payment stimulating
- Manage centralised work items and queries allocated from Business Integrity and Workload Management
- Verifying customer Identity documentations on DVS & Manual verification on the government IT software.
- Create a positive relationship in all customer interactions across all interaction channels, maintaining a professionally courteous and friendly manner
- Ensure client satisfaction as a priority as assessed and monitored through customer feedback
- Develop and maintain a thorough knowledge of information resources and Service WA operating practices and procedures to provide accurate, effective, and high-quality customer service consistent with Service WA vision, mission, values and business requirements as assessed by internal quality reviews.
- Contribute to continuous improvement initiatives through new ideas and identification of opportunities to improve the efficiency of work processes and the implementation of changes in the workplace
- Work within a high volume, high pressure and constantly evolving contact centre environment
- Adapt to changing priorities, rotating shift patterns and achieve both individual and team KPIs within defined service standards
- Proficiency in QOL & QIL
- Participating in Team Meetings, Charity fundraising, Casual fun days etc.
Quality Assurance Manager
NICE N’ FRESH POULTRY SUPPLIES WA
09.2019 - 04.2020
- Implementing Quality Management System (QMS) & HACCP flow chart, Hazard analysis check sheet and HACCP Audit table
- Drafting and implementing Standard Operating Procedures (SOP’s), Work instructions, Verifying QC check paper works
- Training Production supervisors & QC’s on recoding Quality checks paperwork
- Conduct weekly Toolbox meeting with Boners, packing staff & Drivers and explaining the importance of GMP, GHP and Safe Food handling
- Training Drivers on distribution procedure like maintaining Truck Hygiene, check Truck Temperature and Product Temperature prior distributing to the customer
- Updating current cleaning and maintenance MSDS on site and draft Cleaning chemical Matrix
- Driving Continuous improvement with current suppliers and conduct QC check on all incoming raw materials
- Microbiological programs are implemented and escalating corrective action plans (where applicable)
- Sound knowledge of regulatory legislation, external and third-party quality auditing system
- Conduct Internal audit, Management review, Mock Recall, Business Continuity to make sure QMS is effectively in place.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Observed staff to review compliance and safety to minimize losses due to violations or damage.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
Quality Assurance Manager
HILLSIDE MEAT PROCESSORS PTY LTD
11.2018 - 06.2019
- Developed new process for employee evaluation which resulted in marked performance improvements
- Investigating, taking preventative actions for customer complaints
- Analysed departmental documents for appropriate distribution and filing
- Maintaining Approved Supplier Program
- Recorded, analysed and distributed statistical information
- Routinely tested products to ensure temperature, specifications and ingredient levels conformed with best practices and quality standards
- Managed major quality problems by implementing effective plans
- Educated employees on specific QA standards and confirmed all standards were being maintained
- Prepare QA Process control papers, reports and supporting documentation for 3rd party audit
- Pre-operational checks are conducted every morning prior Production
- Completed audit papers by documenting audit tests and findings
- Identified audit risks, prepared budgets and coordinated with management and audit team in preparing related reports
- Participate in the DOH, DAWR, Halal, and SQF Audits
- Mock Recall, Food Defence exercise, Management Review and the Business continuity are conducted
- Identified control gaps in processes, procedures, and systems
- Induction to new employees is given
- Conduct new Training and Refresher Training on GMP, GHP, Halal Program, Work Instructions, Policies and Procedures
- Well known and experienced in Aus-Meat Standard
- Developed and implemented corrective actions to bring business areas in line with standards
- Complete applications for exporting different countries
- Record MTC and Halal Certificate
- Conduct Carcass assessment and Pre-Trim assessment prior Boning
- Retention samples are taken and recorded for QA assessment
- Identified control gaps in processes, procedures and systems.
Quality Assurance Manager
CHEF’S DELIGHT
08.2018 - 11.2018
- Production planning
- Monitored staff organisation and suggested improvements to daily functionality
- Specified quality requirements of raw materials with suppliers
- Reviewed processing schedules and production orders concerning inventory requirements, staffing requirements, work procedures and duty assignments, considering budgetary limitations and time constraints
- Set and monitored product standards, examining samples of raw products and processing tests, to ensure the quality of all finished products
- Estimated set quality standards
- Managed team performance by training, mentoring, disciplining and motivating employees
- Maintained knowledge of regulatory requirements, to include accrediting bodies and local requirements
- Ensured that process checks were done properly and at the correct frequency
- Wrote, edited and updated HACCP manuals and technical documentation that was used by the production team
- Created and achieved product quality objectives and met product specifications
- Developed and implemented corrective actions to bring business areas in line with standards
- Prepared working papers, reports and supporting documentation for audit findings
- Completed audit papers by documenting audit tests and findings
- Identified control gaps in processes, procedures and systems
- Ensured compliance with established internal procedures by examining reports, processes, and documentation
- Investigated and implement ideas for quality improvement and cost reduction
- Managed documentation of and training on Quality procedures and work instructions
- Monitored product standards and quality-control programs
- Performed thorough inspections of incoming materials and outgoing products.
Quality Assurance Supervisor
CANON FOODS PTY LTD
03.2016 - 02.2018
- Discarded and rejected products, materials and equipment that did not meet specifications
- Recorded inspection and test data such as weights, temperatures, grades and quantities inspected and graded
- Monitored production operations for compliance with specifications and promptly reported defects
- Presented clear, organised data in graphs, charts, tables and written reports
- Inspected and packaged products meticulously according to manufacturing specifications
- Identified and helped resolve non-conforming product issues
- WQA, WSEP (Woolworths Supplier Excellence Program) & product Recall HACCP trained
- CFMSR (Coles Food Manufacturing Supplier Requirements) trained to meet the Coles standard
- 3 years of experienced in Woolworths, Coles and BSI Audits
- Document Register and Document Control
- Maintain Quality Manual and Quality aspects of organisation
- Assured consistent quality of production by implementing and enforcing automated practice systems
- Resolved employment-related disputes through proactive communication
- Coordinated work activities of subordinates and staff relating to employment, compensation, labour relations and employee relations
- Responded to customer requests via telephone and email
- Prepared all human resource documentation, including new hire letters, employee contracts and corporate policies/procedures
- Handled the on-boarding process for newly hired employees, which included distribution of all paperwork
- Updated the HR database with new employee information, changes in benefits and other details daily
- Estimated costs and set quality standards
- Managed team performance by training, mentoring, disciplining and motivating employees
- Maintained necessary level of communications between shifts
- Calibrated machines to keep them running at peak performance
- Liaised between customers and manufacturing to design new product.
Quality Assurance Officer
BAIADA POULTRY, STEGGLES
06.2015 - 12.2015
- Maintained necessary level of communications between shifts
- Ensured that all health and safety guidelines were followed
- Estimated costs and set quality standards
- Generate KPI Report, to analyse the production & quality standards
- Making sure GMP & GHP are maintained inside the production area
- Making sure the products were produced on time and are of good quality
- Preparing for internal audits
- Monitored product standards and quality-control programs
- Oversaw the production process and managed the production schedule
- Solving customer complaints regarding any quality issues
- Investigating and resolving customer complaints and Maintain Statistical graphs
- Training staff in GMP & GHP
- Collected, monitored and disseminated market intelligence/maintain competitor database
- Conducted experiments to test new or alternate products shelf-life
- Supervised and motivated staff and management
- Investigated and implement ideas for quality improvement, increased productivity and cost reduction
- Managed documentation of and training on production procedures and work instructions
- Recommended and executed quality improvements for production and product quality
- Managed product quality to guarantee compliance with quality policies, procedures and systems
- Escalated safety and quality issues and initiated remedial actions promptly
- Implemented performance, quality and efficiency measures to achieve aggressive production goals.
Education
Professional Diploma - Management & Leadership
Alpha Academy
Online02.2021
HR & Payroll Management Course -
Open International Academy
Online01.2021
Xero Accounting And Bookkeeping Training -
Alpha Academy
Online01.2021
BBA - Human Resources Management
ANNAMALAI UNIVERSITY
INDIA 05.2008
Skills
- Decision-Making
- Data Entry
- Attention to Detail
- Document Review
- Basic First Aid
- SOP Development
- Document Control
- Records Management
- Quality Control
- Performance Evaluation and Optimization
- API Design and Development
- Analytical Thinking and Problem Solving
- Software Testing and Validation
- API Design and Development
- Analytical Thinking and Problem Solving
- Software Testing and Validation
Accomplishments
Completed my Weather application, live project via GitHub and hosted via Netlify with SheCodes.
Created basic website with learning Introduction to coding with SheCodes.
Link attached to my projects done via SheCodes.
Currently undertaking course for the Responsive & React.
Currently working on building my Portfolio with responsive program via GitHub and Netlify.
Certification
Completed Front-end Developer certification & Introduction to coding via SheCodes.
Completed QA Manual Software testing & Bugzilla course with Udemy.
Learned Ethical Hacking, Pen testing & Bug bounty wit Udemy.
Currently undertaking Python with Kaggle and Automation with cypress via Udemy.
Additional Information
I have full working rights, I'm an Australian Citizen, I'm fully Covid-19 Vaccinated.
I have my own car with Current WA Driver's License (C-A).
Current Referee Details:
Name: Alison Dirix
Phone No.: 0423 653 449
Email: alison.dirix2@ndis.gov.au
Company: National Disability Insurance Agency (NDIA)
Name: Sam Climpson
Phone No.: 0457 354 257
Email: sam.climpson@ndis.gov.au
Company: National Disability Insurance Agency (NDIA)
Languages
Tamil
Native or Bilingual
Telugu
Native or Bilingual
kannada
Native or Bilingual
Hindi
Limited Working
Malayalam
Elementary
Timeline
Access Assessor
National Disability Insurance Agency
11.2022 - Current
APS 4 Compliance Officer
SERVICES AUSTRALIA
02.2021 - 10.2022
APS Compliance Officer
SERVICES AUSTRALIA, ADECCO GROUP
04.2020 - 02.2021
Quality Assurance Manager
NICE N’ FRESH POULTRY SUPPLIES WA
09.2019 - 04.2020
Quality Assurance Manager
HILLSIDE MEAT PROCESSORS PTY LTD
11.2018 - 06.2019
Quality Assurance Manager
CHEF’S DELIGHT
08.2018 - 11.2018
Quality Assurance Supervisor
CANON FOODS PTY LTD
03.2016 - 02.2018
Quality Assurance Officer
BAIADA POULTRY, STEGGLES
06.2015 - 12.2015
Professional Diploma - Management & Leadership
Alpha Academy
HR & Payroll Management Course -
Open International Academy
Xero Accounting And Bookkeeping Training -
Alpha Academy
BBA - Human Resources Management
ANNAMALAI UNIVERSITY
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