Summary
Overview
Work History
Skills
Certification
Timeline
Generic

LOKI BUI

Melbourne,VIC

Summary

Hard-working professional with 7+ years of experience and a proven knowledge of conflict resolution, customer service, and leadership. Highly analytical, observant and skilled at identifying and resolving diverse concerns. A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Organized and motivated employee eager to apply time management and organizational skills in various environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Area Manager

Crown Melbourne
08.2016 - 04.2024
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
  • Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
  • Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
  • Increased team productivity by streamlining processes and implementing more efficient systems.
  • Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
  • Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
  • Developed comprehensive training programs that equipped employees with the skills necessary for success in their roles.
  • Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
  • Established clear objectives for each project, setting expectations and assigning appropriate resources as needed.
  • Directed workforce planning, customer retention, and customer service management for multiple locations.
  • Dedicated to expanding client bases by building lasting relationships.
  • Oversaw budget planning, strategy development, community outreach for organization.
  • Drove revenues and team morale by developing and deploying sales contests.

Table Games Dealer

Crown Melbourne
08.2016 - 12.2019
  • Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Managed chips and money transactions with attention to detail to prevent fraud.
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
  • Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.

Sales Representative

Footlocker
01.2016 - 08.2016
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Retained excellent client satisfaction ratings through outstanding service delivery.

Skills

  • Excellent interpersonal skills
  • Strategic Planning
  • Teamwork and Collaboration
  • Operational Efficiency
  • Knowledge of performance tracking
  • Customer Service
  • Forecasting and Analysis
  • Decision-Making
  • Staff training/development
  • Operations Management
  • Operational Excellence

Certification

  • Diploma of Leadership and Management – BSB51915
  • Certificate IV in Work Health and Safety – BSB41419
  • Certificate IV in Frontline Management- BSB40812
  • Certificate IV in Training and Assessment – 2020
  • Certificate First Aid Certificate with CPR – 1629230
  • Certificate for Responsible Gaming for Managers
  • Certificate for Responsible Gaming Code of Conduct
  • Certificate for Responsible Service of Alcohol training
  • Certificate AML/CTF Compliance Declaration
  • Certificate for targeted AML/CTF training
  • Return to Work Co-Ordinator Certificate - 2020

Timeline

Area Manager

Crown Melbourne
08.2016 - 04.2024

Table Games Dealer

Crown Melbourne
08.2016 - 12.2019

Sales Representative

Footlocker
01.2016 - 08.2016

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