LOKIO CHAN

Experienced in reception, office tasks, and event management, with a focus on front desk operations, data entry, and event planning. Proven ability to enhance guest experiences, maintain organization, and ensure high customer satisfaction. Skilled communicator with strong multitasking and customer service expertise in professional environments.

Monitored the arcade floor to ensure guest safety and enjoyment, addressing issues promptly. Operated and maintained games, troubleshooting and performing minor repairs. Assisted customers with game instructions, token/card purchases, and prize redemption. Managed prize inventory, merchandising, and handled cash transactions. Enforced arcade rules, maintained cleanliness, and collaborated with the team to ensure smooth operations during busy periods.

Prepared and baked pastries while maintaining quality and food safety standards. Delivered exceptional customer service by assisting with product selection, answering questions, and processing transactions. Kept workstations clean and organized, stocked and displayed products attractively, and collaborated with the team to meet daily goals. Assisted in training new team members and contributed to increased sales by promoting seasonal items and upselling specials.

Designed and prepared a variety of pastries and coffees, maintaining high-quality standards and following recipes. Developed seasonal and specialty menus with creative ideas to enhance offerings and attract customers. Participated in managing inventory and ordering supplies. Monitored and maintained baking equipment for smooth operations. Consistently received positive feedback for creativity, consistency, and attention to detail.

Managed front desk operations, handled bookings, responded to inquiries, and promoted deals, enhancing customer satisfaction and strengthening my communication and organizational skills in a dynamic environment