Lola de France
Summary
Experienced in the hospitality industry with a strong skill set in delivering exceptional customer service. Deep understanding of creating positive guest experiences, proficient in managing inquiries, resolving issues, anticipating needs, and providing personalised recommendations. Strong ability to enhance guest satisfaction and drive repeat business through strong customer relationships.
Overview
4
4
years of professional experience
Work History
Bather
Mountain Hounds Dog Grooming
11.2024 - 02.2025
- Completed grooming procedures to ready dogs for their haircuts.
- Engage dogs in activities while owners are away.
- Performed regular cleaning of dog-friendly areas.
Food and Beverage Attendant
Fairmont Resort
08.2022 - 01.2025
- Assisted in the organization of special events, such as business meetings, weddings, and banquets.
- Mixed a variety of coffee, cocktail, and non-alcoholic beverage options.
- Assisted customers with inquiries about menu items and special dietary needs.
- Handled transactions via card, cash, and room charge.
- Handled restaurant bookings in person, as well as over the phone.
Kitchen Hand
Basilnut
12.2021 - 06.2022
- Ensured cleanliness and safety in the workplace.
- Prepared ingredients by washing, peeling, and cutting produce.
- Cleaned dishes, glassware, cutlery, and kitchenware.
Kitchen Hand
Leura Garage
12.2020 - 05.2022
- Washed dishes and kitchen utensils in a fast paced environment
- Arranged inventory spaces to accommodate new stock efficiently.
- Transported food items, equipment, and utensils between storage and work areas.
- Washed, peeled, and cut produce in preparation for food service.
Education
Certificate II - Animal Care Services
TAFE NSW
Lithgow12.2024
Year12 HSC - undefined
Katoomba High School
Katoomba09.2022
Skills
- Fast learner
- Teamwork
- Positive Attitude
- Flexible Schedule
- Customer Service Skills
- Excellent Attention to Detail
- Issue Resolution Skills
- Communication Skills
- Cash handling
- Time management
- Multitasking
Timeline
Bather
Mountain Hounds Dog Grooming
11.2024 - 02.2025
Food and Beverage Attendant
Fairmont Resort
08.2022 - 01.2025
Kitchen Hand
Basilnut
12.2021 - 06.2022
Kitchen Hand
Leura Garage
12.2020 - 05.2022
Year12 HSC - undefined
Katoomba High School
Certificate II - Animal Care Services
TAFE NSW
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