Lola Gillie
Gold Coast,QLD
Summary
I am incredibly passionate and driven, consistently going above and beyond in every task I tackle. My strong work ethic and relentless commitment ensure that I deliver exceptional results and exceed expectations. Always eager to take on new challenges, I bring enthusiasm and dedication to every project. My dedication and work ethic shine through in every project I tackle, delivering outstanding results.
Some key features I display:
- A strong commitment to delivering exceptional customer service
- Flexibility, dependability and commitment to a dynamic lifestyle
- Friendliness, caring, courage, empathy and inclusiveness in service with people from a variety of backgrounds, cultures and countries
- Compliance with all Company procedures and policies
- A caring approach when interacting with our customers
Overview
3
3
years of professional experience
Work History
Barista and Customer Service Representative
Bunnings Warehouse
01.2025 - Current
- I have excelled in dual roles as a barista and customer service representative at Bunnings, where I cultivated a strong reputation for professionalism, efficiency, and outstanding customer engagement. As a barista, I consistently delivered premium-quality beverages with precision and speed, all while creating a warm, inviting atmosphere that encouraged customer loyalty. In my customer service role, I became a trusted go-to for both customers and colleagues, known for my deep product knowledge, approachable nature, and ability to resolve inquiries and issues with ease and empathy. I thrive in dynamic, fast-paced environments, where I seamlessly balance attention to detail with a genuine passion for helping people. My strong interpersonal skills, adaptability, and commitment to delivering exceptional service have made me a standout member of the Bunnings team. Along with many of customer service awards here are some key roles I play to the company.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Controlled line and crowd with quick, efficient service.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Used POS system to accurately enter orders and process payments.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Responded to customer requests for products, services, and company information.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Cleaned counters, machines, utensils, and seating areas daily.
Store Manager
Fuel Bakehouse
02.2023 - 12.2024
- Over the past three years at Fuel Bakehouse, As an exceptional store manager at a busy café, I consistently demonstrate strong leadership, operational expertise, and a passion for delivering outstanding customer service. I excel at managing day-to-day operations with efficiency, from staff scheduling and inventory management to maintaining high standards of cleanliness and food safety. My ability to build and motivate a cohesive team has fostered a positive work environment that drives performance and customer satisfaction. With a keen eye for detail and a hands-on approach, I ensure every guest enjoys a welcoming, high-quality experience. My commitment to excellence and continuous improvement has contributed significantly to the café’s growth and reputation. My dedication, leadership, and strategic problem-solving skills have proven instrumental in my success and ongoing contributions to the team
Barrista, Manager
Fuel Bakehouse
02.2022 - 12.2023
Education
Year 12 Completion -
St Andrews Lutheran College
Certificate III -
Cert III in Business And Hospitality
10.2023
Skills
- Ability to Multitask
- Critical thinking and problem solving
- Communication Skills
- Ability to Work in a Team
- Leadership Skills
- Ability to Work Under Pressure
- Effective Time Management
- Excellent Customer Service
- Excellent Communication Skills
- Espresso machine operation
- Coffee expertise
- Team leadership
- Problem-solving
- Food preparation
- Hospitality service expertise
- Positive and professional
- Friendly and outgoing
Timeline
Barista and Customer Service Representative
Bunnings Warehouse
01.2025 - Current
Store Manager
Fuel Bakehouse
02.2023 - 12.2024
Barrista, Manager
Fuel Bakehouse
02.2022 - 12.2023
Year 12 Completion -
St Andrews Lutheran College
Certificate III -
Cert III in Business And Hospitality
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