Lola Marty
Noosa,QLD
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible, promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business.
Overview
5
5
years of professional experience
Work History
Job Counsellor for People With Disabilities
La Mission Locale
04.2020 - 08.2023
- Developed career and education plans based on individual needs.
- Equipped students with job search skills to increase success chances.
- Connected with business and recruiters to build relationships and increase opportunities for students.
- Counseled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.
- Attended job fairs and visited classrooms to provide wide range of information to prospective job seekers.
Waitress
Noosa Beach House Restaurant
08.2019 - 12.2019
- Served guests efficiently, handling busy times with ease, professionalism, and smiles.
- Used deep menu knowledge to guide guests to their ideal dining experience.
- Worked the busy Friday night, Saturday night, and Sunday morning brunch shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Bartender Assistant
Cool Change Bar And Eatery
03.2019 - 06.2019
- Learned how to make mixed drinks (basic cocktails).
- Recommended a appropriate wine to customers
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Explained daily specials and beverage promotions.
- Restocked ice, condiments, and snacks.
Kitchen Helper /Waitress
Orange Frog
11.2018 - 01.2019
- Followed supervisor instructions to complete tasks on time.
- Cleaned and organized kitchen stations to promote team efficiency.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Waitress
Amazing Thai Restaurant
11.2018 - 01.2019
- Served food and beverages promptly with focused attention to customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
Education
Master of Social Work - Social Sciences
University of Jean Jaurès
Toulouse, France 09.2018
Skills
- Interpersonal Communication
- Friendliness & Personability
- Daily Specials Memorization
- Physical Stamina & Strength
- Food Safety & Personal Hygiene
- Customer Service Skills
- Knowledge of Variety of Drink Recipes
- Wine & Food Pairing
- Responsible Service of Alcohol Standards
Languages
French
Native or Bilingual
English
Professional Working
Timeline
Job Counsellor for People With Disabilities
La Mission Locale
04.2020 - 08.2023
Waitress
Noosa Beach House Restaurant
08.2019 - 12.2019
Bartender Assistant
Cool Change Bar And Eatery
03.2019 - 06.2019
Kitchen Helper /Waitress
Orange Frog
11.2018 - 01.2019
Waitress
Amazing Thai Restaurant
11.2018 - 01.2019
Master of Social Work - Social Sciences
University of Jean Jaurès
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