Lola Neave
Melbourne,VIC
Summary
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
7
7
years of professional experience
Work History
Mc Cafe Barista
McDonald's Victoria Market
01.2022 - Current
- Enhanced customer experience by providing personalized beverage recommendations and efficiently preparing orders.
- Maintained a clean and organized workspace, ensuring high standards of hygiene and safety for both staff and customers.
- Collaborated with team members to streamline cafe operations, resulting in improved service times and increased customer satisfaction.
- Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, order-taking, and cash register duties.
- Developed a loyal customer base through friendly interactions, remembering preferences, and consistently delivering high-quality beverages.
McDonald's
McDonald's Australia
12.2020 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Took orders, prepared meals and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Outpaced other team members by tirelessly finding productive work during customer lull times and trained 20 less-experienced crew members.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
Kitchen Hand
Manze
01.2024 - 02.2024
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Streamlined kitchen operations by efficiently handling multiple responsibilities simultaneously under pressure.
- Reduced waste by effectively managing inventory levels and rotating stock to maintain freshness.
- Assisted with meal presentation, garnishing dishes, and arranging serving platters to create an appealing visual display.
Summer Camp Counsellor
Camp Sun N Fun
06.2023 - 08.2023
- Worked with children of varying age, interest, skill and developmental levels.
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Developed age-appropriate arts and crafts activities to encourage campers' artistic skills development and creative expression.
- Implemented recreational activities to promote campers' physical health and encourage teamwork skills development.
- Worked with children of varying age, interest, skill, and developmental levels.
- Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
Kitchen Hand
Mr Mat Cafe
06.2022 - 09.2022
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Managed time to juggle multiple tasks simultaneously with ease.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Transported food items from storage areas to kitchen for prepping.
Youth Leader Volunteer
Beautiful Minds
01.2017 - 12.2019
- Demonstrated positive social skills to build healthy relationships.
- Provided guidance and support to participants to promote memorable experiences.
- Coordinated team-building group activities to promote socialization.
- Provided positive role modelling for youngsters through dress and personal behavior.
- Participated in session wrap up to provide feedback for continuous improvement of program.
- Provided positive role modeling for youngsters through dress and personal behavior.
- Maintained confidentiality of children and medical conditions or issues.
- Coordinated activities providing safety requirements for participation.
Education
Certificate III - Hospitality
William Angliss Institute of TAFE
Melbourne, VIC02.2025
High School Diploma -
Swinburne Senior Secondary College
Hawthorn, VIC12.2023
Certificate II - Kitchen Operations
Swinburne Senior Secondary College
Hawthorn, VIC10.2022
Certificate II - Hospitality
Swinburne Senior Secondary College
Hawthorn, VIC10.2022
Skills
- Excellent Communication
- Organization and Time Management
- Problem-Solving
- Teamwork and Collaboration
- Multitasking Abilities
- Planning and Coordination
- Attention to Detail
- Cooking Station Setup
- Food Safety Measures
- Cleaning and Sanitizing
- Safe Food Handling Practices
Timeline
Kitchen Hand
Manze
01.2024 - 02.2024
Summer Camp Counsellor
Camp Sun N Fun
06.2023 - 08.2023
Kitchen Hand
Mr Mat Cafe
06.2022 - 09.2022
Mc Cafe Barista
McDonald's Victoria Market
01.2022 - Current
McDonald's
McDonald's Australia
12.2020 - Current
Youth Leader Volunteer
Beautiful Minds
01.2017 - 12.2019
Certificate III - Hospitality
William Angliss Institute of TAFE
High School Diploma -
Swinburne Senior Secondary College
Certificate II - Kitchen Operations
Swinburne Senior Secondary College
Certificate II - Hospitality
Swinburne Senior Secondary College
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