Lola Palfrey
Warner,QLD
Summary
To help create a caring and supportive environment for people facing mental health crises, ensuring people receive the understanding and assistance that supports individuals in their mental health recovery journey.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Advanced Peer Worker
The Safe Space At The Prince Charles Hospital
09.2023 - Current
- Collaborate with a multidisciplinary team including senior mental health clinicians to provide crisis intervention and compassionate care to individuals experiencing mental health crises.
- Utilize personal lived experience of mental health challenges and recovery to connect with individuals and support them in their recovery journey.
- Create a safe and welcoming environment within the Safe Space to facilitate open communication and trust among consumers.
- Work alongside a team of peer workers and mental health clinicians to ensure timely intervention and support, preventing escalation of crises.
- Collaborate with consumers and their support networks to empower them in their recovery process and enhance their overall wellbeing.
- Ensure strict adherence to safety protocols and procedures within the Safe Space, maintaining a secure environment for both consumers and staff.
- Lead a team of peer workers and collaborate closely with senior mental health clinicians to provide comprehensive crisis intervention and support services for individuals experiencing mental health crises.
Peer Worker
Redcliffe Area Youth Space
08.2022 - 10.2023
- Warmly greet and welcome individuals experiencing emotional distress into the Safe Space, fostering a supportive and empathetic environment.
- Actively listen to guests and their support persons to assess emotional needs and concerns, offering compassionate support and validation.
- Assist in de-escalating emotional crises through empathetic communication and calming techniques, ensuring a safe and secure environment for all guests.
- Collaborate with guests to develop safety plans as necessary, providing strategies for managing distressing situations outside of the Safe Space.
- Facilitate connections between guests and community resources, ensuring they receive comprehensive support beyond immediate visitation.
- Promote hope and positivity by ensuring each guest feels heard, supported, and valued during their visit to the Safe Space.
- Worked fast to complete tasks and meet daily deadlines.
Education
Certificate IV - Mental Health
TAFE Queensland
09.2024
Diploma - Counselling
TAFE Queensland
South Bank, QLD11.2023
Certification
- MNMH Suicide Prevention ASPIRES training
- Insight elearning- Motivational Interviewing
- Queensland Centre for Mental Health Learning- Introduction to Supervision
- Queensland Centre for Mental Health Learning- Introduction to Engage, Assess, Respond to, and Support Suicidal People
- Mental Health Professional Online Development Program-Mental Health and Mental illness across the lifespan
- Mental Health Professional Online Development Program- Working with People with boderline personality disorder
References
N/A
Timeline
Advanced Peer Worker
The Safe Space At The Prince Charles Hospital
09.2023 - Current
Peer Worker
Redcliffe Area Youth Space
08.2022 - 10.2023
Certificate IV - Mental Health
TAFE Queensland
Diploma - Counselling
TAFE Queensland
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