Leilani Sauia
Currumbin Valley,Qld
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. High-energy, skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
2
2
years of professional experience
Work History
Cashier
currumbin boat shed bait and tackle
Currumbin , Qld
12.2022 - 01.2023
- Accepted cash and credit card payments, issued receipts and provided change.
- Handled customers' emergency needs to resolve water problems and resulting damages.
- Collected credit card and cash payments to complete transactions for customer orders.
- Greeted customers and responded to informational requests.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Maintained cleanliness and presentation of stock room and production floor.
Barista
zarraffas
Tugun, Qld
01.2022 - 10.2022
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Supported highest standards of conduct and service to support company reputation.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Stocked customer service stations with paper products or beverage preparation items.
Waitress
little asia
Palm Beach, Qld
03.2021 - 10.2021
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Presented food and beverages to guests at tables.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Trained new employees to perform duties.
Education
High School Diploma -
Palm Beach Currumbin State High School
Palm Beach, QLD11-2023
Skills
- Customer Service
- Ordering and Stocking
- Liquor, Wine and Food Service
- Age Verification
- Transactions and Cash Handling
- Workflow Coordination
- PPE Guideline Compliance
- Cleaning and Sanitizing
- Warm and Friendly
- Verbal Communication
Timeline
Cashier
currumbin boat shed bait and tackle
12.2022 - 01.2023
Barista
zarraffas
01.2022 - 10.2022
Waitress
little asia
03.2021 - 10.2021
High School Diploma -
Palm Beach Currumbin State High School
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