Lole Savavau
St Albans,Victoria
Summary
Administrative professional skilled in optimizing office workflows and managing diverse administrative tasks. Proven ability to support higher management through effective scheduling and coordination. Strong focus on team collaboration and adaptability to changing organizational needs, ensuring seamless operations and goal achievement.
Overview
19
19
years of professional experience
Work History
Administrator
MUFG
03.2022 - Current
- Processing Member Applications, Notice of Intent to Claim a Tax Deduction, Transfer Protocols and more
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
Data Capture Operator
Fujifilms
05.2013 - 03.2022
- Developed customized templates for data capture forms, optimizing user experience and reducing manual input errors.
- Reduced processing backlog significantly through rapid turnaround times on assigned tasks without sacrificing precision or quality.
- Updated and maintained customer information, documents and records.
- Expedited data processing times with swift typing skills and attention to detail, ensuring timely project completion.
- Managed multiple projects simultaneously while maintaining stringent deadlines and upholding high-quality standards for data capture tasks.
- Enhanced data accuracy by diligently reviewing and correcting discrepancies in captured information.
AML Processing Officer
Australia Post
07.2012 - 08.2012
- Quality Checking Anti-Money Laundering Applications
- Improved turnaround times for applications through effective prioritization and multitasking.
- Maintained accurate records for all processed applications, ensuring easy retrieval when needed.
- Achieved high levels of customer satisfaction due to timely resolutions of any issues encountered during the processing phase.
- Supported fellow Processing Officers during periods of high workload or absences by stepping in to assist with their responsibilities.
- Collaborated with team members to achieve shared objectives and meet tight deadlines.
- Maintained strict confidentiality regarding applicant information in accordance with company policies and legal requirements.
- Demonstrated attention to detail when reviewing documents, identifying potential discrepancies or inaccuracies before submission.
CBUS Merge Project
SuperPartners
05.2012 - 07.2012
- Maintained up-to-date knowledge of industry best practices, ensuring high-quality merge operations and data management.
- Mastered various software tools used in merge operations, contributing to a versatile skill set within the team.
- Managed workloads effectively under pressure, maintaining a high level of professionalism throughout challenging projects or tight deadlines.
- Worked closely with project managers to establish realistic timelines for completing merge-related tasks, ensuring timely delivery of results.
- Increased productivity through effective prioritization of tasks, meeting deadlines consistently without compromising quality.
- Enhanced data accuracy by efficiently merging and consolidating records from multiple sources.
- Followed policies, procedures, continuous quality improvement objectives and safety and environmental practices to promote workplace efficiency.
- Ensured compliance with data privacy regulations by implementing strict security measures during the merge process.
Mail Administrator
AXA NZ Ltd
05.2010 - 11.2011
- Company Overview: New Zealand
- Provided exceptional customer service when handling inquiries or concerns related to mail services, fostering positive relationships with clients.
- Enhanced customer satisfaction by promptly addressing and resolving mail delivery issues.
- Trained new employees on company policies and proper handling techniques to minimize damages during transit.
- Reduced delivery errors through meticulous record keeping and accurate address verification.
- Organized and updated databases, records and other information resources.
- Improved office operations by automating client correspondence, record tracking and data communications.
Data Analyst
Tranzqual ITO
03.2008 - 11.2009
- Company Overview: New Zealand
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Used statistical methods to analyze data and generate useful business reports.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Enhanced team's analytical capabilities with training on latest data analysis tools and techniques.
Mail Administrator
AXA NZ Ltd
04.2006 - 02.2008
- Company Overview: New Zealand
- Provided exceptional customer service when handling inquiries or concerns related to mail services, fostering positive relationships with clients.
- Managed incoming packages from various carriers, ensuring prompt distribution to appropriate recipients within the organization.
- Collaborated closely with other administrators to streamline mail processing procedures for better efficiency.
- Created organized filing system to manage department documents.
Education
National Certificate - Level 3
National Certificate in Travel & Tourism
National Certificate - Core Skills, Level 3
National Certificate in Travel
National Certificate - Level 3
National Certificate in Business Administration and Computing
National Certificate - Level 3
National Certificate in Computing
Skills
- Customer service
- Data entry
- Attention to detail
- Office administration
- Administrative support
- Decision-making
- Personable and approachable
- Data confidentiality
- Problem-solving
- Honest and ethical
- Recordkeeping and file management
References
- MUFG, Viona Malala-Faavae, Team Leader, 04 0322 9766
- Fujifilms, Sylvia Koumourou, Team Leader, 04 0317 4386
- AXA NZ Ltd, Nicky O'Brien, CDC/Payments Manager, 0064 4 474 4578, nicky.obrien@axa.co.nz
- The Church of Jesus Christ of Latter-Day Saints, Larry Nonu, Bishop, 04 2980 6326
- Tranzqual ITO Ltd, Fa’a Tonumaipea, Team Leader, 0064 21 128 1089
Hobbies and Interests
- Reading
- Volleyball
- Basketball
- Coaching Netball
- Spending time with Family
Personal Information
- Date of Birth: 04/22/73
- Nationality: Samoan
Timeline
Administrator
MUFG
03.2022 - Current
Data Capture Operator
Fujifilms
05.2013 - 03.2022
AML Processing Officer
Australia Post
07.2012 - 08.2012
CBUS Merge Project
SuperPartners
05.2012 - 07.2012
Mail Administrator
AXA NZ Ltd
05.2010 - 11.2011
Data Analyst
Tranzqual ITO
03.2008 - 11.2009
Mail Administrator
AXA NZ Ltd
04.2006 - 02.2008
National Certificate - Core Skills, Level 3
National Certificate in Travel
National Certificate - Level 3
National Certificate in Business Administration and Computing
National Certificate - Level 3
National Certificate in Computing
National Certificate - Level 3
National Certificate in Travel & Tourism
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