Lolita Prasad
CARINDALE,QLD
Summary
Dynamic Transport Services Coordinator at SUPER RETAIL GROUP with a proven ability in cost analysis and regulatory compliance. Expert in transport incident management and documentation accuracy, enhancing operational efficiency. Recognized for delivering exceptional customer service and fostering teamwork, driving significant improvements in logistics coordination and claims processing.
Overview
27
27
years of professional experience
Work History
Transport Services Coordinator
SUPER RETAIL GROUP
STRATHPINE, QLD
04.2016 - Current
- proven track record in domestic transportation with strong focus on operational costs and transport incident management
- strong customer service for internal stakeholders and external customers
- Extensive knowledge and established history in transport costing verifying correctness of transport provider charges, maintaining accountability
- Certified DG shipper guaranteeing accurate booking of DG transportation with carriers and precise completion of relevant documentation such as MO41 and SDS compliant with government legislation.
- Draft and update work processes and instructions while providing training to team members and new hires
- Executed thorough investigations of transport incidents and facilitated claims processes for damaged freight and property by transport providers
- Proficient in Microsoft Office Suite and SAP
- Booking of domestic freight
Logistics and Administration Manager
SPACE FURNITURE
BRISBANE, QLD
01.2007 - 05.2014
- Streamlined office processes and procedures to boost profits and productivity and facilitate continuous improvements.
- Monitored inventory levels of office supplies, ensuring adequate stock at all times.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Directed and oversaw office personnel activities.
- Established work procedures or schedules to organize daily work of administrative staff.
- Oversaw warehouse staff to ensure proper handling and storage of materials and products.
- Monitored product import or export processes to verify compliance with regulatory or legal requirements.
- Managed day-to-day operations related to receiving, storing, packing, shipping merchandise.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
- Coordinated with suppliers to ensure timely deliveries of goods.
- Resolved customer complaints related to shipping issues or delays in transit times.
- Maintained high standards of internal and external customer service.
- Identified opportunities to reduce cost and improve productivity.
- Assisted with inventory control activities including cycle counts.
ADMINISTRATION ASSISTANT
STOCKLAND PROPERTY DEVELOPMENT
NORTH LAKES, QLD
12.2006 - 01.2007
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Maintained inventory of office supplies and placed orders when necessary.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Scheduled appointments between clients and customers and internal staff members.
- Composed, edited and typed complex memos and reports with job-related software.
- Answered questions from customers regarding products and services offered by the company.
- Processed invoices for payment using accounting software applications.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Managed office supplies inventory and placed orders when necessary.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Administrative Assistant
PARTNER ONE
BRISBANE, QLD
10.2006 - 11.2006
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Managed office supplies inventory and placed orders when necessary.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
ADMINISTRATION MANAGER
NORTHERN BAYSIDE SHOOL INDUSTRY LINKS INC
BRACKEN RIDGE, QLD
05.2006 - 09.2006
- Managed busy calendar for executive team, planning and preparing meetings and communications.
- Developed strategies for improving operational effectiveness and efficiency.
- Ensured compliance with organizational policies and procedures as well as applicable laws and regulations.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Reviewed incoming emails and responded accordingly within established timelines.
- Organized special events such as corporate conferences or workshops by coordinating logistics requirements.
- Coordinated and conducted classes to teach procedures to new staff members.
- Developed a comprehensive training program for new staff members to ensure smooth integration into the organization's culture.
- Organized and maintained documents, files and records.
- Managed purchase requisitions and approvals for all department equipment and supplies.
- Organized workflows to improve efficiency and reduce operating costs.
SALES AND ADMINISTRATION SUPPORT
PAPER-PAK
NUNDAH, QLD
04.2005 - 04.2006
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
- Worked effectively in team environments to make the workplace more productive.
CASE MANAGER
MINISTRY OF SOCIAL DEVELOPEMENT
AUCKLAND, NEW ZEALAND
07.2002 - 07.2005
- Developed and maintained relationships with community resources and service providers.
- Monitored client progress through regular follow-ups and case reviews.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Assisted individuals with eligibility for available benefits.
- Assessed and identified service delivery challenges and opportunities within local area.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Implemented and evaluated staff, volunteer or training programs.
HUMAN RESOURCE MANAGER
COURTS FIJI LIMITED
SUVA, FIJI
07.1998 - 09.2001
- Collaborated with department managers to develop comprehensive training programs that meet the needs of each individual team member.
- Handled employee discipline and termination to address policy infractions.
- Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
- Assisted in developing succession planning strategies for key positions within the organization.
- Aligned HR policies with federal and local regulations.
- Compiled reports to provide management with accurate information and comply with policies and procedures.
- Organized orientation sessions for new hires and provided them with onboarding information.
- Provided guidance on labor law compliance issues such as FMLA, ADA, Title VII.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Encouraged open communications, promoting positive and pro-employee work environment.
- Advised leadership and personnel on driving HR policies, union negotiations, and business strategy implementation.
- Negotiated collective bargaining agreements with labor unions by highlighting company profit and operational outcomes.
- Worked with management to create performance measurement, employee development and employee compensation strategies.
- Created job postings, tracked applicants and maintained applicant database.
Education
BBA - Commerce
Griffith University
QLD01-1996
Skills
- Transport incident management
- Cost analysis
- Regulatory compliance
- Customer service excellence
- Freight logistics
- Documentation accuracy
- Claims processing
- Process improvement
- Teamwork and collaboration
- Transport costing
- Logistics coordination
- Conflict resolution
- Written communication
- Organizational skills
- Computer skills
- Excellent communication
Timeline
Transport Services Coordinator
SUPER RETAIL GROUP
04.2016 - Current
Logistics and Administration Manager
SPACE FURNITURE
01.2007 - 05.2014
ADMINISTRATION ASSISTANT
STOCKLAND PROPERTY DEVELOPMENT
12.2006 - 01.2007
Administrative Assistant
PARTNER ONE
10.2006 - 11.2006
ADMINISTRATION MANAGER
NORTHERN BAYSIDE SHOOL INDUSTRY LINKS INC
05.2006 - 09.2006
SALES AND ADMINISTRATION SUPPORT
PAPER-PAK
04.2005 - 04.2006
CASE MANAGER
MINISTRY OF SOCIAL DEVELOPEMENT
07.2002 - 07.2005
HUMAN RESOURCE MANAGER
COURTS FIJI LIMITED
07.1998 - 09.2001
BBA - Commerce
Griffith University
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