Long Doan
Labrador,QLD
Summary
Reliable, with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques by graduated with a Bachelor of Commerce in Marketing and Finance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Leader
Roll'd Vietnamese
07.2022 - 07.2024
- Greeted customers with advanced customer services, answered phone calls, and addressed customers' inquiries
- Prepared and served food and drinks according to recipes and standards
- Upsold store items when the opportunities arose, recognition that the top-ranked team in WA had the highest number of drinks sold during the campaign
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Professionals handle POS system transaction include credit card, cash, refund.
Assistant Manager
Pescado Seafood
02.2021 - 05.2024
- Assisted the General Manager in recruiting and training staff for more than 15 trainees
- Overseen food service and made sure that the timely movement of completed food orders from the kitchen to the customer table
- Checking stocks and order task was completed every week
- Serving customers with advanced customers service.
F&B Attendant - All-rounder
Mimosa Kitchen
07.2020 - 07.2022
- Effectively communicate with customers and solving any conflict
- Built strong relationships with customers by providing friendly and knowledgeable service
- Assisted the General Manager in maintaining records of stock, repairs, sales and waste.
Education
Bachelor of Commerce - Marketing & Finance
Curtin University
Perth, WA06.2024
Advance Diploma of Business -
Curtin College
Perth, WA01.2021
Skills
- Problem solver
- Leadership
- Teamwork
- Communication skills with customers
- Management
- Responsibility
- English and Vietnamese influence
- Technical knowledgeable
- Advance skills in Excel, Words and Canva
- POS system knowledgeable
References
- Liam Nguyen, General Manager, Roll'd Vietnamese, Karrinyup, WA, +61 402 545 557
- Stefan Grbovac, Regional Manager, Roll'd Vietnamese, WA, +61 411 752 107, stefan.grbovac@gmail.com
Certification
- Certified Employee Of The Year, Roll'd, 2023
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Team Leader
Roll'd Vietnamese
07.2022 - 07.2024
Assistant Manager
Pescado Seafood
02.2021 - 05.2024
F&B Attendant - All-rounder
Mimosa Kitchen
07.2020 - 07.2022
Bachelor of Commerce - Marketing & Finance
Curtin University
Advance Diploma of Business -
Curtin College
- Certified Employee Of The Year, Roll'd, 2023
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