Long Vu
Melbourne CBD,Victoria
Summary
Knowledgeable food processing team member experienced operating and maintaining line equipment, labeling products and packaging completed items. Works with little supervision and accomplish deadlines in fast-paced environment. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership.
Overview
6
6
years of professional experience
Work History
Food Process Worker
PM FRESH
Broadmedows, Victoria
07.2024 - Current
- Lifted and moved heavy boxes of supplies from storage area to production line.
- Provided assistance in the assembly of specialized machines used in various stages of food production.
- Operated and maintained food processing equipment such as grinders, mixers, slicers, choppers, blenders, and vacuum sealers.
- Cleaned and sanitized work areas to ensure compliance with health regulations.
- Assisted in the preparation of ingredients for use in food production processes.
- Packaged processed food items according to established guidelines.
- Ensured that all safety protocols were followed when operating machinery or performing manual tasks.
- Organized raw materials into batches ready for processing operations.
- Maintained accurate records of all production activities including quantity produced, quality control results, and machine maintenance logs.
Barista
Ding tea
Melbourne
04.2021 - Current
- Organized and performed well with customers, ordered.
- Targeted new markets and increased sales by 40% through proactive sales and negotiation techniques.
- Managed ordered cycle to enhance business development, maintain sustainability, and focus on customer satisfaction.
Sales Representative
Prism Group
Melbourne CBD, Victoria
01.2024 - 03.2024
- Performed market research to identify potential sales opportunities.
- Researched competitors' products, prices, and sales techniques.
- Reviewed monthly performance against targets set by management team.
- Organized client visits, presentations, product demonstrations and trade shows.
- Maintained accurate records of all sales and prospecting activities.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Provided technical support for customers using the company's products or services.
Kitchen Hand
Supernormal
Melbourne CBD, Victoria
08.2022 - 11.2022
- Stocked shelves with food supplies, such as canned goods and dry ingredients.
- Maintained a neat work station throughout shift hours.
- Swept and mopped floors to maintain cleanliness in the kitchen area.
- Sanitized surfaces with approved cleaning solutions after each task was completed.
- Disposed of garbage according to health regulations.
- Kept records of food waste to track usage levels.
- Communicated effectively with co-workers regarding daily tasks assigned.
- Inspected kitchen equipment for proper functioning before use.
- Set up serving trays for events or parties.
Food Process Worker
La Ionica
Thomastown, Victoria
04.2022 - 11.2022
- Lifted and moved heavy boxes of supplies from storage area to production line.
- Provided assistance in the assembly of specialized machines used in various stages of food production.
- Manually assembled components into packages for shipment or sale at retail outlets.
- Operated and maintained food processing equipment such as grinders, mixers, slicers, choppers, blenders, and vacuum sealers.
- Cleaned and sanitized work areas to ensure compliance with health regulations.
- Assisted in the preparation of ingredients for use in food production processes.
- Packaged processed food items according to established guidelines.
- Followed recipes precisely when mixing ingredients together prior to cooking or baking processes.
- Ensured that all safety protocols were followed when operating machinery or performing manual tasks.
- Monitored temperature gauges on machinery to ensure efficient operation.
Printing Assistant
IVE Group
Melbourne
02.2022 - 08.2022
- Performed routine maintenance on all digital press components such as cleaning heads, replacing worn parts.
- Set up finishing operations such as die cutting, folding or binding after completion of job runs.
- Maintained a clean work environment and organized materials for efficient operations.
- Responsible for troubleshooting any problems that arose with the digital printing process or equipment.
- Collaborated with other departments within the organization to coordinate projects and ensure successful outcomes.
- Managed inventory of raw materials used in the production process, including paper stocks, toners, inks and other supplies.
- Checked printed products against specifications to ensure quality control.
- Monitored stock levels and ordered supplies when necessary.
Customer Service
Sunshine Roller Skating Centre
06.2018 - 06.2018
- Provided customer help and support, on and off the floor.
- Developed and maintained exceptional customer service standards.
- Greeted patrons and provided excellent customer service.
- Handled escalated customer service matters professionally.
Education
Year 12 in VCAL -
Princess Hills
Melbourne City Centre, VIC08.2024
Skills
- Customer Service
- Customer Support
- Customer Care
- Call Center
- English
- Barista Experience
- Heavy lifting
- Machine learning
- Screen printing
- Sanitation Procedures
- Recipe Adherence
- Product Inspection
- Temperature Monitoring
- Workplace Safety
- Hazardous Material Handling
- Batch mixing
- Machinery Maintenance
- Packaging expertise
- Communication proficiency
- Equipment Operation
- Safety assessments
- Understanding of quality assurance
- Hygiene standards
- Safety standards knowledge
- Decision-making capabilities
- Regulatory knowledge
- Assembly procedures
- Product Labeling
- Background in food processing
- Product handling
- Food preparation techniques
- Raw food processing expertise
- Inventory Management
- Manufacturing Experience
- Great hand-eye coordination
- Using hand tools
- Efficiency improvements
- Account updating
- Consultative Sales
- Product Knowledge
- Appointment Scheduling
- Scheduling
- Information Security
- Paperwork Processing
- Data Entry
- Call Center Operations
- Business development understanding
- Order Fulfillment
- Team Development
- Administrative Support
- Research
- Sales expertise
- Documentation
- Typing proficiency
- Retail sales customer service
- Product Education
- Problem Resolution
- Follow-up skills
- Staff Training
- Active Listening
- Senior leadership support
Personaldetails
Yes, Secondary School (Year 12)
Personal Information
Title: Customer Service Trade
Timeline
Food Process Worker
PM FRESH
07.2024 - Current
Sales Representative
Prism Group
01.2024 - 03.2024
Kitchen Hand
Supernormal
08.2022 - 11.2022
Food Process Worker
La Ionica
04.2022 - 11.2022
Printing Assistant
IVE Group
02.2022 - 08.2022
Barista
Ding tea
04.2021 - Current
Customer Service
Sunshine Roller Skating Centre
06.2018 - 06.2018
Year 12 in VCAL -
Princess Hills
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