Jacko Long Hin Chan
Bentley,WA
Summary
Motivated Fitness Instructor - accomplished in helping clients at all fitness levels get into shape and achieve goals. Strongly believes health is conscious lifestyle choice necessary for longevity and happiness.
Talented Gymnastics Coach - well-versed in developing athletes and supervising gymnastics operations. Proficient leading students through techniques safely.
Customer Service Specialist - Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Kuza Urban Japanese Food
Astro Concepts PTY LTD
05.2023 - 01.2024
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
Store General Assistant
GSG PTY LTD
08.2022 - 05.2023
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
Customer Service Generalist
IKEA, The Dairy Farm
08.2021 - 04.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Enhanced customer satisfaction by addressing inquiries and resolving issues in a timely manner.
District Council Assistant
Kowloon City District
02.2020 - 10.2021
- Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
- Handled daily community affairs and residents’ complaints
Fitness Instructor
Self-employed
04.2020 - 08.2021
- Motivated clients to achieve their personal fitness goals through developing and modifying routines.
- Demonstrated correct use of gym and exercise equipment for clients to achieve maximum benefits.
Assistant Gymnastics Coach
Sportscene Limited
10.2019 - 06.2020
- Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Handled complaints and enquires from parents
General Clerk
Southern Fishery Enterprises Ltd
04.2018 - 03.2020
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Managed financial reports, files and records
Assistant Gymnastics Coach
Talent Sports Gymnastics Centre
02.2019 - 12.2019
- Planned strategies for each match based on knowledge of opposing team and individual player strengths.
- Promoted good sportsmanship with competing teams on- and off-field.
Education
Certificate III & IV - Commercial Cookery & Pastry, Kitchen Management
Empyrean Education Institute
Perth, WA10.2024
Bachelor of Science - Sport Coaching
Sheffield Hallam University
Sheffield06.2019
Associate of Science - Sports Coaching
Hong Kong Institute of Vocational Education
Hong Kong06.2018
Skills
- Building Customer Trust , Loyalty and Satisfaction
- Foundation in Gymnastics
- Good Sportsmanship and Performance Optimization
- Demonstration Skills
- Safe Equipment Demonstrations and Management
- Certified Personal Trainer
Certification
Fitness Coaching Certification Level 1 & 2 (WBPF)
Yoga Instructor Certification (HKYPA)
Pilates Instructor Certification (HKYPA)
Aerobic Dance Instructor Certification (ASPI)
Exercise Ball Instructor Certification (WBPF)
Kettlebell Instructor Certification (WBPF)
Rope-skipping Instructor Certification (ATFP)
Clubhouse Management Certification - Distinction (WBPF)
Elderly Fitness and Activity Instructor Certification (WBPF)
Mountaineering and Climbing Training Certification (CHKMCU)
Certificate in First Aid (HK St. John Ambulance)
Construction Induction (WorkSafe WA)
Hospitality & Tourism COVID-19 Hygiene Course AHA (WA)
Certificate in Responsible Service of Alcohol (RSA)
Certificate in Food Handler & Food Safety
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
Kuza Urban Japanese Food
Astro Concepts PTY LTD
05.2023 - 01.2024
Store General Assistant
GSG PTY LTD
08.2022 - 05.2023
Customer Service Generalist
IKEA, The Dairy Farm
08.2021 - 04.2022
Fitness Instructor
Self-employed
04.2020 - 08.2021
District Council Assistant
Kowloon City District
02.2020 - 10.2021
Assistant Gymnastics Coach
Sportscene Limited
10.2019 - 06.2020
Assistant Gymnastics Coach
Talent Sports Gymnastics Centre
02.2019 - 12.2019
General Clerk
Southern Fishery Enterprises Ltd
04.2018 - 03.2020
Certificate III & IV - Commercial Cookery & Pastry, Kitchen Management
Empyrean Education Institute
Bachelor of Science - Sport Coaching
Sheffield Hallam University
Associate of Science - Sports Coaching
Hong Kong Institute of Vocational Education
Fitness Coaching Certification Level 1 & 2 (WBPF)
Yoga Instructor Certification (HKYPA)
Pilates Instructor Certification (HKYPA)
Aerobic Dance Instructor Certification (ASPI)
Exercise Ball Instructor Certification (WBPF)
Kettlebell Instructor Certification (WBPF)
Rope-skipping Instructor Certification (ATFP)
Clubhouse Management Certification - Distinction (WBPF)
Elderly Fitness and Activity Instructor Certification (WBPF)
Mountaineering and Climbing Training Certification (CHKMCU)
Certificate in First Aid (HK St. John Ambulance)
Construction Induction (WorkSafe WA)
Hospitality & Tourism COVID-19 Hygiene Course AHA (WA)
Certificate in Responsible Service of Alcohol (RSA)
Certificate in Food Handler & Food Safety
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