Longma McLeod
Nambour ,QLD
Summary
I am a lovely Thai lady who enjoys being fit, lots of running and cross-training.
I have a 9 year old son who attends Nambour state Collage so my availability is Monday to Friday 9am to 3pm.
I love my Son and my life in Australia and I offer a good work ethics and a positive approach to life and to work.
Any spare time I have is devoted to handmaking crochet flowers, and keeping my Thai customs including cooking.
Skilled professional motivated to enhance customer loyalty with exceptional service. Maintains well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences.
Overview
3
3
years of professional experience
Work History
Thai Massage Host
Brightwater Thai Massage
Brightwater, Queensland
02.2022 - 05.2024
- Processed payments from customers using a POS system.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Provided excellent customer service by anticipating customer needs.
- Managed incoming calls during busy shifts.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Contributed to team efforts by accomplishing related tasks as needed.
- Balanced cash drawers at the end of each shift.
- Ensured compliance with health and safety regulations within the restaurant.
- Performed light administrative duties such as filing documents and taking messages.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
- Greeted customers, answered questions and recommended specials to increase profits.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Directed patrons to lounges and waiting areas.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Addressed client concerns regarding areas of discomfort or pain before beginning a session.
- Performed pre-massage consultations with clients to assess their medical history, physical condition, and desired results from the session.
- Educated clients on proper post-treatment care such as stretching exercises or lifestyle changes that could enhance the effects of the massage.
- Demonstrated knowledge of anatomy and physiology to determine appropriate massage techniques for each client's needs.
- Developed individualized treatment plans based on client assessments and preferences.
- Managed appointments through scheduling software systems with accurate records of services rendered.
- Adhered strictly to all state laws governing massage therapy practice.
- Created a relaxing atmosphere by using essential oils and soothing music during sessions.
- Maintained a clean and organized work environment while adhering to safety protocols.
- Increased sales by providing exceptional service and maintaining positive and energetic attitude.
- Helped clients tackle different types of stress by releasing knotted muscles with advanced massage techniques.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Personalized massage services to craft customized sessions.
- Used hot stone massage to relieve deep pressure, pain and buildup of toxins.
- Implemented relaxation techniques to create a soothing environment conducive to effective therapy sessions.
- Upheld strict confidentiality and privacy standards, respecting client information and personal health data.
- Promoted health and wellness benefits of regular massage therapy through various marketing efforts.
- Applied knowledge of anatomy, physiology, and kinesiology to inform massage techniques and avoid contraindications.
- Managed inventory of supplies, including oils, lotions, and linens, to ensure availability for all treatments.
- Provided exceptional customer service, addressing any client concerns and ensuring a positive experience.
- Maintained clean and organized work environment, ensuring all equipment and supplies were sanitized according to health standards.
- Ensured compliance with local, state, and federal regulations regarding massage therapy practice.
- Conducted client assessments to determine appropriate massage methods based on individual needs and preferences.
- Utilized aromatherapy and other complementary therapies to enhance the massage experience and promote overall wellness.
- Demonstrated proficiency in using massage therapy equipment, including massage tables, chairs, and accessories.
- Organized and maintained full schedule of appointments with clients of different ages and physical needs.
- Performed deep muscle, hot stone, prenatal and other types of massage and treatments.
- Kneaded muscles and soft tissues to help clients release tension and improve physical wellbeing.
- Stocked treatment space with linens, supplies and sterilized instruments.
- Cleaned table and space between appointments to protect client health.
- Assessed soft tissue condition, joint quality and function, muscle strength and range of motion.
- Cultivated loyal clientele and high rate of referrals based on quality of massage services.
- Worked with oils and treatment aids to improve massage experiences.
Thai Massage
somsuay Thai massage
Nambour, Queensland
01.2021 - 08.2022
- Implemented non-pharmacological interventions such as acupuncture, massage therapy or biofeedback when indicated by patient needs.
- Provided scalp treatments such as massages and deep cleansing facials.
- Provided comprehensive massage therapy services to patients with a variety of medical issues and conditions.
- Educated clients about the benefits of massage therapy techniques and lifestyle habits for overall health and wellness.
- Gave clients complimentary face, neck and scalp massages to promote relaxation.
- Managed inventory of massage supplies and equipment, ensuring availability of necessary items for all types of therapy offered.
- Assisted with cultural training sessions related to Thailand's language, customs, culture, and history.
- Demonstrated knowledge of anatomy, physiology, kinesiology, pathology, hygiene and sanitation principles related to massage therapy practices.
- Administered manual therapies such as massage therapy or joint mobilization when necessary.
- Upsold additional services such as deep conditioning treatments or scalp massages during appointments when appropriate.
- Provided physical comfort measures to laboring women such as massage therapy or relaxation exercises.
- Demonstrated proficiency in using massage therapy equipment, including massage tables, chairs, and accessories.
- Interpreted spoken dialogue from Thai to English and vice versa at meetings and conferences.
- Educated clients on stretches and exercises to complement massage therapy and promote long-term health benefits.
- Massaged patients or applied liniment, alcohol rubs or heat-lamp stimulation.
- Performed facial treatments such as hot towel face massage and beard trimming.
- Utilized therapeutic massage techniques to improve patient mobility and reduce pain.
- Formulated targeted massage plans based on individuals' physical condition, histories and current concerns.
Education
Certificate of Thai Massage - Thai Massage
The Union of Thai Traditional Medicine Society
Thailand09-2014
Skills
- Telephone reception
- Team Collaboration
- Server Support
- Reservations Management
- Detail Oriented
- Strong interpersonal skills
- Guest Relations
- POS Software
- Professional Appearance
- Customer Service
Timeline
Thai Massage Host
Brightwater Thai Massage
02.2022 - 05.2024
Thai Massage
somsuay Thai massage
01.2021 - 08.2022
Certificate of Thai Massage - Thai Massage
The Union of Thai Traditional Medicine Society