Sophie Wang
Glen Iris,VIC
Summary
Motivated and bilingual marketing graduate with a strong foundation in customer service, digital marketing, and educational support. Skilled in managing social media platforms, executing marketing campaigns, and effectively communicating in both English and Mandarin. Recognized for exceptional organizational skills, attention to detail, and a proactive work ethic.
Overview
3
3
years of professional experience
Work History
Marketing Intern
Merchants Prosperity
01.2024 - 02.2024
- Assisted in planning and executing digital marketing strategies across WeChat and Rednote
- Increased online engagement by 30% through targeted content creation and campaign optimization
- Contributed to the acquisition of over 20 new client sign-ups through marketing initiatives
- Monitored digital performance metrics and provided insights to enhance campaign effectiveness
Customer Service Assistant
Woolworths
06.2023 - 12.2023
- Provided high-level customer service in a fast-paced retail environment
- Handled transactions, cash operations, and inventory monitoring with accuracy
- Contributed to team efficiency, store presentation, and customer satisfaction initiatives
Private Tutor – VCE EAL
Self-employed
01.2021 - 12.2021
- Delivered individualized English language tutoring for VCE EAL students
- Supported students in SAC and exam preparation with tailored study plans
- Helped students significantly improve academic performance, with 65% achieving study scores above 40
Education
Bachelor of Commerce - Marketing
The University of Melbourne
Parkville, VIC01.2024
Skills
- Strong written and verbal communication skills in both English and Mandarin
- Solid background in digital and social media marketing
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Experienced in using platforms such as WeChat, Canva, and Instagram
- Excellent customer service and interpersonal abilities
- Strong organizational, time management, and multitasking skills
- Confident in public speaking and professional presentation
Visa Status
Permanent Resident
Timeline
Marketing Intern
Merchants Prosperity
01.2024 - 02.2024
Customer Service Assistant
Woolworths
06.2023 - 12.2023
Private Tutor – VCE EAL
Self-employed
01.2021 - 12.2021
Bachelor of Commerce - Marketing
The University of Melbourne
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