Lonisa Rounds
Oberon
Summary
Dynamic and dependable professional with a strong background in customer service at Columbia Age Care. Recognized for fostering teamwork and enhancing customer satisfaction through effective communication and problem-solving. Skilled in multitasking and maintaining high standards of cleanliness, ensuring a welcoming environment while adapting to fast-paced settings.
Overview
7
7
years of professional experience
Work History
Assisting In Nursing
Columbia Age Care - Oberon
09.2019 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Barista/Bartender
Jenolan Caves Reserve Trust
03.2018 - 09.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Food Service Assistant
Jenolan Caves Reserve Trust
03.2019 - 07.2020
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Completed daily tasks such as dishwashing, trash removal, and restocking while adhering to established safety protocols.
- Enhanced customer satisfaction by providing friendly and efficient service during meal times.
- Ensured compliance with health regulations through frequent cleaning and sanitation practices within the food preparation area.
- Collaborated with chefs on special event planning and execution by contributing ideas for menus suited specific themes or dietary needs.
- Facilitated smooth communication between front-of-house staff members and kitchen team, leading to timely food delivery and satisfied customers.
- Managed cash transactions efficiently and accurately, ensuring an organized financial process for the establishment.
- Supported restaurant closing, restocking items and reporting shortages.
- Assisted guests with menu choices, recommending pairings in alignment with preferences.
- Quickly resolved any customer complaints regarding food quality or service through prompt communication with kitchen staff or management as appropriate.
Education
Certificate 3 in Individual Support
Acacia Education & Training
Acacia Education & Training10-2022
High School Diploma -
St Joseph Secondary School , Fiji Islands
St Joseph Secondary School , Fiji Islands12-1999
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Attention to detail
- Dependable and responsible
- Multitasking
- Excellent communication
- Calm under pressure
- Active listening
- Time management
Timeline
Assisting In Nursing
Columbia Age Care - Oberon
09.2019 - Current
Food Service Assistant
Jenolan Caves Reserve Trust
03.2019 - 07.2020
Barista/Bartender
Jenolan Caves Reserve Trust
03.2018 - 09.2020
Certificate 3 in Individual Support
Acacia Education & Training
High School Diploma -
St Joseph Secondary School , Fiji Islands
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