Lonnie Still
Kurri Kurri
Summary
I have developed a wealth of knowledge and skills that are easily applied across many professional settings. I enjoy challenges and work tirelessly to bring knowledge, solutions and success to my clients. I currently work for the NSW Department of Education as a TSO / IT Administrator. I look forward to continuing my career within NSW Education. Working in the Education sector provides me with the scope to implement, maintain and provide support for all stakeholders within my workplace.
Overview
26
26
years of professional experience
Work History
TSO | IT Administrator
NSW Department of Education
08.2009 - Current
- Manage/monitor the entire network
- Recommend new systems and efficiencies
- Prepare budget submissions
- Maintain budget awareness
- Assist Teaching staff with technologies for the classroom
- Work as a team to develop and deliver Professional learning for teaching staff
- Assist and educate students in maintaining data integrity
- Provide professional and easy to understand guidance to both students and staff
- Test and Evaluate new systems
- Monitor & Rebuild/Replace IT Infrastructure
- Configure/Monitor HP ProCurve Switches
- Design and Write policy and procedure documents
- Computer Account Management
- Fault Finding
- T4L Allocation Management
- PC Imaging
- Creating standard operating environment images.
- Maintaining standard operating environments
- Log faults using Remedy helpdesk software
- Liaise with manufacturers and repairers
- Asset management duties including stocktake.
- Working autonomously and as part of the IT Team
- Install and Configure RADIUS Server for POST DER wireless
- Introduce & Setup/ Maintain Google Apps for education domain separate from DEC
- Evaluation of Chromebooks, iPads, Netbooks for BYOD
- Evaluation and Configuration of Smartboards and the new Interactive Projectors
- Cat5 and CAT6 Cabling of rooms and patch panels
- Evaluation of Edval timetabling
- Installation of Edval timetabling
- Organisation and consolidation of Subject codes
- Collation of Home room practical subject rooms and playground duty rosters for the inclusion to Edval
- Preparing timechadata for export to Edval
- Implementation of Sentral.
- Setup and Configuration of all modules of Sentral
- Support Office and Senior Exec in use of Sentral modules particularly using Attendance, XP and Wellbeing.
- Manage daily backups to ensure data integrity
- Maintain a Secure and Usable Network
- Produce efficient Group Policies
- Manage Data quotas in fileshares
- Setup and Maintain File Screens
- Testing and Evaluation of PHP Motion for in school web based video management streaming platform
- Management of an Application server for deploying demand applications to students and staff via Group Policy
- Print Server deploying all printers via Group Policy for better integration than using scripts
- Installing and Configuring Wireless AP outside of DER Program
- Increased productivity by providing comprehensive technical training to employees on various hardware and software tools.
- Collaborated with cross-functional teams to identify technology needs and implemented appropriate solutions for improved workflow efficiency.
- Resolved critical incidents swiftly via remote assistance or on-site troubleshooting, ensuring minimal business disruption.
IT Assistant
University of Newcastle
01.2008 - 01.2009
- Monitoring Network performance
- Computer Account Management
- Staffing Helpdesk Overnight & Autonomous
- Fault Finding
- Software Application Support
- Desktop Deployment
- PC Imaging
- Maintain a standard operating environment
- Attend to Students, Academics, Teacher and Staff IT queries
- Log faults
IT Consultant
Self Employed
01.2004 - 01.2009
- SME Networks
- Networking Solutions
- Network Design and Implementation
- Security Assessments
- Risk Management Planning
- Backup and Recovery Planning
- Team Leading large Enterprise Desktop & Notebook Rollouts
- Onsite repair of PCs and Peripherals
- Problem resolution and troubleshooting
- Training
Desktop Engineer
Harvey Norman Computers
01.2002 - 01.2004
- Repairs to PCs
- Hardware and Software Diagnostics
- Problem Resolution
- Fault Finding
- Troubleshooting
- Liaising with Vendors
- Warranty and Insurance Assessments
- Customer Service
Technical Trainer
AOL Australia
01.1999 - 01.2002
- Design of Technical and User Documentation
- Mentoring
- Team Management
- Project Management Team member
- Involvement in the recruiting process of Customer Service and Technical Support representatives.
- Training of 3-week induction classes.
- Weekly training on new and refresher topics
- Representative coaching on personal basis
- Design of manuals & materials for class
- Implementation of a Case Base Reasoning tool for a Symptom resolution database.
- Continual involvement in the updating of the CBR tool.
- Design and responsibility of a Central Training Intranet Website for all training information. Including Manuals, Documentation, weekly up training, how to’s, Reference Guides and quizzes.
- Design of training material to directly link to core business goals.
- Integrating training with Quality Assurance goals and objectives to obtain maximum efficiency from call centre representatives
- Research on new and upcoming technologies and the advancement of the Internet age.
- Classroom based Training
- Design and Maintenance of Intranet Site
- New Technology Research
Technical Support Representative
AOL Australia
01.1999 - 01.1999
- Technical Support via Phone, Live Internet and Email
- Problem Resolution
- Support and Billing System
Education
Certificate III - Government
Hunter Institute
01.2013
Diploma - IT (Network Engineering)
Hunter Institute
01.2009
Certificate IV - IT (Network Management)
Hunter Institute
01.2008
Certificate III - IT (Network Administration)
Hunter Institute
01.2008
Train the Trainer - undefined
Sage Training
01.2000
Principles of Adult Learning - undefined
Sage Training
01.2000
Advanced HTML - undefined
Skill Master
01.1999
High School Certificate - undefined
The Entrance High School
01.1998
Skills
- My skills include designing, implementing, maintaining and supporting Server-Client Systems, eLearning Management Systems, Educational Systems, Desktop Environments and Networks I am capable of leading teams and my past experience covers customer/client liaison, systems administration, network design, implementation, training, testing & support
- Remote support
- Hardware troubleshooting
- Help desk management
- IT asset management
- IT infrastructure
- Mobile device management
Timeline
TSO | IT Administrator
NSW Department of Education
08.2009 - Current
IT Assistant
University of Newcastle
01.2008 - 01.2009
IT Consultant
Self Employed
01.2004 - 01.2009
Desktop Engineer
Harvey Norman Computers
01.2002 - 01.2004
Technical Trainer
AOL Australia
01.1999 - 01.2002
Technical Support Representative
AOL Australia
01.1999 - 01.1999
Certificate IV - IT (Network Management)
Hunter Institute
Certificate III - IT (Network Administration)
Hunter Institute
Train the Trainer - undefined
Sage Training
Principles of Adult Learning - undefined
Sage Training
Advanced HTML - undefined
Skill Master
High School Certificate - undefined
The Entrance High School
Certificate III - Government
Hunter Institute
Diploma - IT (Network Engineering)
Hunter Institute
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