Lora Casey
Gold Coast,QLD
Summary
Strong background in medical office administration. Successfully managed patient appointments, medical records, and front-desk operations, ensuring smooth workflow and patient satisfaction. Demonstrated ability to handle high-volume phone calls and maintain confidentiality while providing excellent patient care and support.
Overview
25
25
years of professional experience
Work History
Medical Receptionist
Bayview Clinic
06.2021 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Procedure Room - Sterilizing Equipment
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
Eyelash Extension Technician
Self Employed Services
02.2010 - Current
- 2 Certifications
- Increased salon revenue by offering a variety of eyelash extension styles and techniques.
- Maintained a clean and organized work station, ensuring a comfortable and sanitary environment for clients.
- Provided exceptional customer service, leading to an increase in repeat customers and positive reviews.
Receptionist
Bullet Supercars
10.2000 - 03.2002
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Improved data privacy compliance with meticulous management of sensitive information.
- Improved office organization with meticulous management of appointment scheduling and client databases.
Education
Office Admin - Advanced Office Administration
Tafe Griffith
Griffith, NSW01-1997
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient registration
- Records management
- Medical billing
- Insurance claims
- Customer service
- Data entry
- Preparing treatment rooms
- Medical Director Prac Soft and Helix Program
Languages
Italian
Professional Working
Interests
- Jeep Wrangler Club
- Outdoor Recreation
- Camping
- Beach Driving
Timeline
Medical Receptionist
Bayview Clinic
06.2021 - Current
Eyelash Extension Technician
Self Employed Services
02.2010 - Current
Receptionist
Bullet Supercars
10.2000 - 03.2002
Office Admin - Advanced Office Administration
Tafe Griffith
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