Loraine Chan
Kingston,TAS
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Highly proactive manager with 20 years of experience in team leadership Pharmacy and Hospitality industry. Background includes sales, management and customer service in fast-paced settings.
Overview
22
22
years of professional experience
Work History
Cafe and Restaurant Manager
The Coffee Club
02.2022 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Barista/ Front of House
The Coffee Club
10.2020 - 11.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Cafe Manager
Cafe De Ole
09.2016 - 10.2020
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Introduced new menu items to add variety and selections and meet customer preferences.
- Developed and implemented strategies to promote cafe products and increase sales.
- Managed display products effectively to achieve consistent sales with minimal waste.
Pharmacist Manager
Threesixty Pharmacy
06.2011 - 05.2016
- Filled and dispensed [Number] prescriptions daily.
- Liaised with physicians and patients on proper dosage and potential adverse drug interactions.
- Kept prescription drugs and controlled substances safe and secure in pharmacy.
- Promoted pharmacy services to patients and medical providers.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Trained pharmacy interns and newly hired pharmacy technicians.
Pharmacy Manager
Rose Pharmacy
12.2001 - 02.2005
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Ordered all pharmacy supplies and kept check on inventory levels.
Education
Master of Arts - Accounting And Business Management
Holmes Institute, Goldcoast
Surfers Paradise, QLD07.2020
Advance Diploma - Business
Academique
Southport, QLD06.2018
Diploma - Business
Academique
Southport, QLD06.2016
Bachelor of Science - Pharmacy
Southwestern University
Cebu City, Philippines10.2001
Skills
- Business Operations Expertise
- Time Management
- Personnel Recruiting
- Training and Development
- Supply Chain Management
- Hiring and Training
- Inventory Control
- Shift Management
Timeline
Cafe and Restaurant Manager
The Coffee Club
02.2022 - Current
Barista/ Front of House
The Coffee Club
10.2020 - 11.2021
Cafe Manager
Cafe De Ole
09.2016 - 10.2020
Pharmacist Manager
Threesixty Pharmacy
06.2011 - 05.2016
Pharmacy Manager
Rose Pharmacy
12.2001 - 02.2005
Master of Arts - Accounting And Business Management
Holmes Institute, Goldcoast
Advance Diploma - Business
Academique
Diploma - Business
Academique
Bachelor of Science - Pharmacy
Southwestern University
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