Loraine Lee
Brisbane,QLD
Summary
Compassionate Disability Support Worker with 3 and a half years of experience. Well-versed in helping individuals living with disabilities. Knowledgeable about providing daily living support, preparing meals and assisting with personal mobility. Motivated Disability Support worker trained in , personal hygiene support and housekeeping. Monitors medical conditions and works with healthcare providers to optimize care. Focuses on comfort and emotional support and meets physical needs.
Overview
7
7
years of professional experience
Work History
Disability Support Worker
Private Contractor
04.2020 - Current
- Provide personalized support and care to individuals with disabilities to assist them in achieving their goals and enhancing their independence
- Perform personal care tasks including bathing, dressing, grooming, toileting, and mobility assistance, while maintaining dignity and respect for clients
- Offer domestic assistance by supporting clients with household tasks such as cleaning, cooking, laundry, and grocery shopping to ensure a safe and comfortable living environment
- Facilitate community participation by organizing and accompanying clients to social and recreational activities, assisting with transportation, and promoting inclusion in community events
- Provide emotional support through active listening, companionship, and empathy, helping clients navigate emotional challenges and develop coping strategies
- Administer medication under supervision, monitor vital signs, and assist with medical appointments to ensure clients' health needs are met
- Assist with skill development activities tailored to each client's needs to enhance independence and self-care abilities
- Maintain accurate documentation of client progress, support provided, and any incidents or concerns in accordance with NDIS guidelines
- Stay up-to-date with relevant training and certifications, including first aid, CPR, and specific disability support techniques.
Restaurant Manager
03.2017 - 03.2018
- Successfully managed day-to-day operations of a restaurant, ensuring exceptional customer service delivery
- Recruited, trained, and supervised a diverse team, fostering a positive work environment and enhancing staff performance
- Oversaw inventory management, purchasing, and stock control, optimizing resources and cost-efficiency
- Implemented and enforced health and safety protocols, ensuring adherence to food safety standards and regulations
- Conducted regular staff meetings to facilitate effective communication and address any operational issues
- Collaborated with suppliers and managed vendor relationships, ensuring high-quality products and timely deliveries.
Auditor and Trainer
RFx Boutique
11.2016 - 01.2017
- Conducted audits of stock and retail sales, analysing data and providing reports to accountants and directors
- Updated inventory figures and repriced stock for clearance
- Trained newly hired employees on company procedures and standards.
Skills
- Great communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Ability to work effectively in a team as well as independently
- Empathetic and patient approach towards clients
- Proficient in documentation and record-keeping
Qualifications & Training
- Provide an emergency first Aid response in an education and childcare setting (HLTAID004)-20 Australia wide first Aid 11/26/23.
- Provide Cardiopulmonary Resuscitation (HLTAID001)-20 11/26/23. -Australia Wide First Aid
- Provide an emergency first Aid response in an education and childcare setting (HLTAID004)-20 Australia wide first Aid 12/07/20.
- Provide Cardiopulmonary Resuscitation (HLTAID001)-20 12/07/20. -Australia Wide First Aid
- Use Digital Technology for simple workplace tasks (FSDKIG02) – (20) Max Solutions
- Certificate III in hospitality- (SIT30713)- Aurora Training Institute- 2016
- RSA & RGS certificate – Australia 2016
- Advanced First Aid - St John’s Ambulance -Australia 2014
- In house Train the trainer at Sheraton Fiji Resort on customer and guest relations
- In house training at Denarau Golf and Racket Club (Fiji) on customer care.
Relevant Personal Experience
Project managed a domestic backyard patio and garden renovation, including subsequent design and maintenance of gardens including edible plants.
References
- Ugesh Prasad, Current Employer, 0410611670, ugesh_p@hotmail.com
- Rachel Fairfax, Managing Director, RFx Boutique & RFx Designs, 0472999111, rachel@pacificbuildingsolutions.com
- Ameer Abu Aud, Head Chef, The Pine Kitchen, 0416931870, aboaud@yahoo.com
Timeline
Disability Support Worker
Private Contractor
04.2020 - Current
Restaurant Manager
03.2017 - 03.2018
Auditor and Trainer
RFx Boutique
11.2016 - 01.2017
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