Loredana Basaranowicz
Tullamarine,VIC
Summary
Perceptive Consultant passionate about helping others reach personal and professional goals. Highly skilled at networking to build vital relationships with leading area employers. Strategic when placing clients in rewarding jobs based on skills, interests and abilities. Successful at coaching clients on resume writing, interviewing, time management and teamwork. Well-versed in developing job opportunities, vocational plans and specialized support strategies to address work-related, behavioral or other barriers to gainful employment. Highly forward-thinking and adaptable approach.
Overview
38
38
years of professional experience
Work History
Employment Consultant
SYC
11.2022 - Current
- Enhanced client satisfaction by providing personalized employment consulting services and tailored career advice.
- Collaborated with employers to identify job openings, matching candidates with suitable opportunities for success.
- Developed customized job search strategies for clients, resulting in increased interview rates and job offers.
- Conducted comprehensive assessments of client skills and experience, creating detailed career profiles for targeted job searches.
- Delivered high-quality resume writing services, improving client competitiveness in the job market.
- Provided expert guidance on interview preparation and techniques, boosting client confidence and performance during interviews.
- Assisted clients with navigating online job search platforms, streamlining the application process for greater efficiency.
- Established strong relationships with local businesses and community organizations to expand employment opportunities for clients.
- Organized and facilitated various workshops focused on resume writing, interview skills, networking strategies, and other essential job-seeking topics.
- Offered ongoing support to clients throughout their job search journey, addressing concerns and challenges as they arose.
- Improved client marketability by identifying transferable skills from previous work experiences to target new industries or roles.
- Empowered clients through coaching that built self-confidence during their transition into new careers or positions.
- Coordinated with educational institutions and training providers to connect clients with resources that enhance their skillsets furthering their employability prospects.
- Maintained up-to-date knowledge of labor market trends to provide accurate information on potential growth industries or occupations in demand.
Admin/Receptionist
MEGT
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Team Member
Bunnings Warehouse Pty Ltd
- Gather and deliver click and collect orders to waiting customers
- Welcome people who enter and leave the store
- Adhering to Work Safe and OHS practises
- Operating the checkout registers and cash handling
- Assisting customers with self service checkout
- Handling customer enquiries about various products and services
- Constantly learning new things across various departments throughout the store
- Participating in stocktake.
Call Centre Representative
Serco Services Australia
- Current
- Answer calls in a timely manner
- Assisting people of various backgrounds with varying communication abilities
- Adhere to KPI’s and AHT standards
- Stay organised and work efficiently to targets
- Fully trained in use of various government related information systems; ie
- MyGov, Medicare, Centrelink, Australia Immunisation Registry, Census, etc
- Communicate effectively with people of different backgrounds
- Operating softphone systems and directing calls as appropriate.
Fleet Presentation
Qantas
01.2004 - 01.2020
- Prepared designated domestic and international aircrafts for flights
- Cleaning of wet areas
- Transportation of aircraft materials in a medium rigid truck
- Operating platform lifts on the tarmac.
Waitress
Zagame’s Reservoir Hotel
01.2003 - 01.2003
- Provided friendly and attentive service to guests
- Took over the phone and in person bookings and reservations
- Attended to and catered to parties with special needs and seating arrangements
- Resolved guest complaints quickly and efficiently
- Maintained high standards of personal grooming and presentation
- Ensured the restaurant demonstrated high levels of cleanliness and sanitation
- Completed accurate end-of-day cash up
- Memorised the restaurants menus and daily changing specials.
Owner
Builders Cleans and House Cleaning
01.1996 - 01.2003
- As a business owner, I understand the importance of reputation and building strong relationships.
Administrative Assistant
Police Complex
01.1990 - 01.1993
- Planned logistics and materials for board/committee meetings and staff events
- Ordered and distributed office supplies while adhering to a fixed budget
- Directed and greeted numerous guests, important visitors, vendors and interview candidates
- Compiled company information and related materials as needed
- Minor PA for the CEO, including prioritising appointments
- Managed incoming and outgoing mail
- Managed all incoming and outgoing calls, taking accurate messages where necessary.
Administrative Assistant and Secretary
J & R Private Investigator
01.1987 - 01.1989
- Accurately recorded numerical data in a timely manner
- Prepared correspondence and reports
- Created varies confidential records on behalf of my employer
- Updated and reviewed a scheduling database as needed
- Liaised with international and domestic parties to arrange B2B shipments
- Undertook receptional duties including filing and organising
- Assisted my employer with research and development.
Education
High School Diploma -
Lakeside High
Reservoir, VICGED's -
Skills
Career Counseling
Scheduling
Organization skills
Customer and client relations
Business Administration
Interview preparation
References
- Lisa Agius, Qantas Airways LTD., Team Coordinator, VIC/SA/NT, +61 3 83365828, +61 419 158 293, lisaagius@qantas.com.au
- Claudia Strkalj, Qantas Fleet, Leading Hand, 0400 713 363
Languages
Italian
Professional Working
Timeline
Employment Consultant
SYC
11.2022 - Current
Fleet Presentation
Qantas
01.2004 - 01.2020
Waitress
Zagame’s Reservoir Hotel
01.2003 - 01.2003
Owner
Builders Cleans and House Cleaning
01.1996 - 01.2003
Administrative Assistant
Police Complex
01.1990 - 01.1993
Administrative Assistant and Secretary
J & R Private Investigator
01.1987 - 01.1989
Admin/Receptionist
MEGT
Team Member
Bunnings Warehouse Pty Ltd
Call Centre Representative
Serco Services Australia
- Current
High School Diploma -
Lakeside High
GED's -
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