Loredana Broletto
Warrawong,NSW
Summary
Well-qualified administrative professional with remarkable typing skills, data entry expertise and goal-oriented mentality. Proficient in updating daily logs, investigating discrepancies and managing records. Focused on maximizing service and comfortable working with little oversight. Dynamic Clerk known for commitment to balancing productivity and client satisfaction. Dedicated to quickly attending to client issues to drive loyalty. Professional and well-rounded Gir Clerk with excellent clerical and team support skills. Successful at satisfying customer needs while tackling daily office priorities. Smooth when handling administrative tasks by coordinating mail, records and travel arrangements.
Overview
26
26
years of professional experience
Work History
Customer Service Manger Furniture
Harvey Norman Furniture
01.2022 - 10.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
Warehouse Gir Clerk
Harvey Norman Warrawong
09.2001 - 11.2021
- Managed office paperwork, including scanning documents and routing business correspondence
- Delivered high-quality customer service through deep commitment to knowledge and performance
- Observed all deadlines, enabling timely completion of tasks
- Supported office clerical functions using word processing and other software, email and office machines
- Followed all confidentiality rules to preserve data quality and reduce chance for information compromise
- Prepared packages for shipment by generating packing slips and setting up courier deliveries
- Created, updated and maintained detailed documents and spreadsheets by creating professional charts, tables and filters
- Answered multi-line telephone system and routed calls to appropriate personnel
- Sorted and distributed business correspondence to correct department or staff member.
Accounts and Sales Clerk
Mant Glass Pty Ltd
02.1998 - 08.2001
- Emailed and mailed invoices and reminders to clients to obtain payments within expected deadlines
- Evaluated services rendered and generated invoices for clients
- Completed and recorded customer payments by processing in [Software] system
- Entered new and updated current data into [Software] system, including client account information and demographics
- Assisted [Job title] with month-end financial closing by reconciling journal entries and updating inventory reports
- Processed invoice payments and recorded information in account database
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process
- Processed and sent invoices, adjustments and credit memos to customers
- Monitored past due accounts and pursued collections on outstanding invoices
- Greeted customers upon entrance and handled all cash and credit transactions
- Received and submitted payments and returns with accuracy and efficiency.
Accounts Payable and Receivable Clerk
Beny's Joinery
07.1997 - 08.1998
- Used accounting software to enter and post accounts receivable documents
- Calculated estimated weekly invoicing, prepared and posted payments and followed up on all aged receivables
- Reconciled monthly statements and transactions to keep records accurate and current
- Completed outbound collection calls and sent emails to encourage customer payment of overdue invoices
- Posted customer payments by recording cash, checks and credit card transactions
- Prepared weekly payroll for team of salaried and hourly employees.
Education
Associate Diploma in Accounting -
Tafe Nsw
North Wollongong05.1995
Skills
- Customer satisfaction
- Billing and invoicing
- Schedule and calendar management
- Spreadsheet development
- Administrative tasks
- Verbal and writing communication
- Processing mail
- Mail sorting
- Handling payments
- Database entry
- Document editing
- Professional and mature
- Team collaboration
- Scanning and copying
- MYOB accounting proficient
- Transcribing correspondence
- Microsoft Outlook, Word, and Excel
- Problem-Solving
- Customer-focused
- Excellent time management skills
- Time Management
- Customer Relations
- Adherence to high customer service standards
- Complaint resolution
- Conflict resolution techniques
- Exceptional telephone etiquette
- MS Office
- Quality Assurance
- Issue Resolution
- Proficient in Software
- MS Office expert
- Shipping, receiving, and warehousing
- Report Preparation
- Computer Skills
- Teamwork and Collaboration
Referees
Mark Nelligan
Harvey Norman Warrawong Warehouse
Ex: Warehouse Manager
Phone: 0408 582 213
Paul Robinson
Harvey Norman Warrawong
Ex Harvey Norman Furniture Franchisee
Phone: 0412 412 501
Email: paul.robinson@au.harveynorman.com
Timeline
Customer Service Manger Furniture
Harvey Norman Furniture
01.2022 - 10.2023
Warehouse Gir Clerk
Harvey Norman Warrawong
09.2001 - 11.2021
Accounts and Sales Clerk
Mant Glass Pty Ltd
02.1998 - 08.2001
Accounts Payable and Receivable Clerk
Beny's Joinery
07.1997 - 08.1998
Associate Diploma in Accounting -
Tafe Nsw
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