Personal Development
Loredana Sirbu
Youth Worker
Rowville,VIC
Summary
Motivated and energetic qualified Counsellor focused on making a difference in community. Committed to providing compassionate support while implementing service programs. Excellent communication and relationship building skills with attention to detail. Motivated to learn, grow while achieving company goals.
Overview
3
3
Languages
4
4
years of post-secondary education
8
8
years of professional experience
Work History
Youth Mentor Volunteer
Raise – The Youth Mentoring Foundations
Rowville, VIC
03.2021 - Current
- Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
- Shared valuable life experiences with youths aged 11 to 13 years old to promote positive self-esteem and improve social skills.
- Maintained strict confidentiality in all situations unless abuse, neglect or threats identified.
- Demonstrated positive social skills to build healthy relationships.
- Provided guidance and support to participants to promote memorable experiences.
- Provided positive role modeling for youngsters at all times, including dress and managing personal behaviors.
Parental Leave - Boutique Coffee Specialist
Nestle Australia LTD
Chadstone, VIC
09.2020 - 05.2021
Boutique Coffee Specialist
Nestle Australia LTD
Chadstone, Vic
10.2017 - 09.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained and operated espresso machines, blenders, coffee pots and other equipment.
- Managed over 70 customers per day
Luxury Retail Associate
Starboard Cruise Services Inc – Crystal Symphony, Crystal Cruise Line
Miami, Florida
09.2014 - 05.2017
- Worked flexible hours; night, weekend, and holiday shifts.
- Managed working 12 hours per day during crossing continents, while maintaining high energy and enthusiasm.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions while increasing sales by 20% to 30%.
- Used critical thinking to break down problems, evaluate solutions and make decision
- Devoted special emphasis to punctuality arriving to work ready to start immediately
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment
Student Intern
Intergrow Greenhouses Inc
Albion, NY
04.2011 - 04.2012
- Attended training courses to build understanding of processes, techniques and industry.
- Worked under supervision of management and helped plan and organize daily work tasks.
- Maintained organized inventory by checking stock to determine supply levels, expediting orders and delivering materials to work stations.
Education
Diploma of Counselling - Counselling
Australian Institute of Professionals Counsellors
Melbourne, VIC 11.2017 - 06.2020
No Degree - Understanding And Preventing Dementia
MOOC
University Of Tasmania 05.2019 - 09.2019
Master of Science - Food Products Engineering
University of Agronomic Science
Bucharest 09.2013 - 03.2014
No Degree - Greenhouses Technology
Ohio University
USA 04.2011 - 03.2012
Skills
Counselling
Excellent work ethic
Analytical and critical thinking
Active Listening
Customer Service
Interests
Astrology
Other cultures, languages, foreign people
Timeline
Youth Mentor Volunteer
Raise – The Youth Mentoring Foundations
03.2021 - Current
Parental Leave - Boutique Coffee Specialist
Nestle Australia LTD
09.2020 - 05.2021
No Degree - Understanding And Preventing Dementia
MOOC
05.2019 - 09.2019
Diploma of Counselling - Counselling
Australian Institute of Professionals Counsellors
11.2017 - 06.2020
Boutique Coffee Specialist
Nestle Australia LTD
10.2017 - 09.2020
Luxury Retail Associate
Starboard Cruise Services Inc – Crystal Symphony, Crystal Cruise Line
09.2014 - 05.2017
Master of Science - Food Products Engineering
University of Agronomic Science
09.2013 - 03.2014
No Degree - Greenhouses Technology
Ohio University
04.2011 - 03.2012
Student Intern
Intergrow Greenhouses Inc
04.2011 - 04.2012