LOREE BIERNACKI
GRANTON,TAS
Summary
I am actively looking for a position in a role that I can continue to develop my skills. I am organized and motivated, with the ability to solve problems and think on my feet. I learn both theoretical and practical skills quickly and have no issues with changing technology. I have a strong diligence and enjoy working autonomously and as part of a team.
Overview
21
21
years of professional experience
Work History
Contractor, Self Employed
The Laundry Lady
05.2023 - Current
- Management and coordination of roster, locations, and availability
- Management of customer bookings, including ability to update client details, create recurring, reassignment or reschedule bookings
- Correctly applying terms of service to customers
- Pickup and delivery of laundry
- Follow and understand hygiene and safety requirements for delivery contact-free laundry service for NDIS participant, aged and home care customers
- Invoicing and bookkeeping duties
Salon Assistant
Gosh Hairdressing
05.2023 - Current
- Greet clients, direct them to their stations, offer refreshments, and build friendly relationships
- Book, confirm and manage appointments across various platforms including phone, email and in-person
- Maintain accurate client records and database information
- Process payments and issue receipts
- Keep the salon and all stations clean and organized
- Clean and maintain all salon equipment
- Assist with inventory management, product restocking, and ordering supplies
- Support stylist with basic tasks and maintain salon ambiance
Customer Service Officer
Tasmanian Bakeries
10.2019 - 05.2023
- Support customer service team with daily functions including answering incoming calls and raising sales orders, uploading electronic orders into software systems
- Ensuring orders are accurately and efficiently processed
- Co-ordinate feedback from customers and provide after-sales support when required
- Co-ordinate and administer credit claims in accordance with company Policies and Procedures
- Actively collaborate with other departments to ensure sales, marketing, and delivery queries are managed efficiently and effectively
- Effectively communicate in writing with customers and the sales team, producing sales related information and reports utilising Excel, Word, and PowerPoint - Microsoft Office programs
- Provide sales team with support when dealing with major distributors nationwide
- Communicate with distributors daily throughout Australia and follow up deliveries
- Update information in a variety of company and client systems, including but not limited to product specifications, promotional activity and pricing
Production Manager
Snap Printing Mackay
10.2011 - 03.2019
- Manage the production of print projects including design, layout, and vendor relations
- Responsible for project tracking via internal proprietary database, purchase orders, statements of work, closing invoices and delivery tracking
- Organise, control, and monitor the flow of printed materials
- Check schedules, confirm product specifications, and arrange adjustments
- Manage the work of staff in the office, monitor the quality of the product, and ensure deadlines are met
- Meeting with sales executives, account managers, and clients to understand the client's vision, needs, and requirements
- Work with the graphic design department to ensure the integrity of the client's design and manage project quality
- Reviewing design specifications and troubleshooting any issues, such as font size and image alignment
- Ensure safety procedures were followed
- Ensure all equipment was correctly cleaned and maintained
- Basic accounting, including data entry, invoice, EFTPOS, cash handling, and end-of-month reporting
Receptionist
Scenport Constructions
01.2006 - 01.2011
- Human resource duties
- Workers' Compensation Claims
- Accounts payable and receivable
- Filing
- Data entry
- Minute recording
- Social club/function organiser
- Quarterly newsletter editor
Education
High School - undefined
Ogilvie High School
01-2022
College - undefined
Elizabeth College
01-2004
Timeline
Contractor, Self Employed
The Laundry Lady
05.2023 - Current
Salon Assistant
Gosh Hairdressing
05.2023 - Current
Customer Service Officer
Tasmanian Bakeries
10.2019 - 05.2023
Production Manager
Snap Printing Mackay
10.2011 - 03.2019
Receptionist
Scenport Constructions
01.2006 - 01.2011
College - undefined
Elizabeth College
High School - undefined
Ogilvie High School