Loreena Naidu
Melbourne,VIC
Summary
As a motivated and client-focused professional with extensive experience across financial advice, insurance underwriting, and relationship management, I’m passionate about delivering personalised solutions that genuinely meet each client’s needs. I take pride in building lasting relationships through clear communication, attention to detail, and a proactive approach. Committed to continuous growth, I stay up to date with industry trends and best practices to consistently provide exceptional service and results.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lending Associate
Everlend
02.2025 - Current
- Manage end-to-end home loan process for new and existing clients, ensuring a seamless and compliant customer experience.
- Liaise with credit assessors, lenders, solicitors, and brokers to progress applications from submission to settlement.
- Conduct pre-assessment checks, verify documentation, and maintain high accuracy standards in compliance with lending policies.
- Process a wide range of loan types including residential, investment, SMSF, and construction loans.
- Utilise lender servicing calculators and digital tools such as Quickli for product comparisons and scenario analysis
- Assisted in preparing pricing requests and rate reviews for existing clients.
- Streamline operational efficiency by creating process manuals, spreadsheets, and AI-based tools to enhance accuracy and turnaround times.
- Consistently exceed service-level targets and contribute to team KPIs in turnaround times and client satisfaction.
- Ensured data integrity and compliance with responsible lending obligations.
- Mentor and support junior staff in loan processing and client communication best practices.
Client Services Manager
Loan Market NZ
01.2023 - 01.2025
- Support mortgage advisers throughout the loan application process, ensuring efficient, accurate and timely submissions.
- Conduct client servicing calculations to facilitate informed decision-making.
- Prepare and package loan applications for submission to lenders, ensuring all documentation is complete and compliant.
- Liaise with clients, lenders, solicitors, and valuers from post-interview through to settlement to ensure transactions and compliance.
- Coordinate pricing negotiations with lenders and manage fixed-rate rollovers for clients.
- Administer the CRM system to track commissions, referrals, and ongoing customer relationship management.
- Enhanced client relations through daily communication and personalised support.
Planned Career Break
Overseas, India
12.2022 - 12.2023
- Purposefully initiated a career break for personal development, focusing on study and extensive travel in India.
- Successfully completed the Bhakti Shastri Course at the Vrindavan Institute for Higher Education, enhancing cultural knowledge and spiritual understanding.
- Achieved Level 1 Teacher Training Certification through VIHE, reflecting a strong commitment to educational excellence and professional growth.
- Developed strong interpersonal skills to effectively engage and inspire diverse audiences.
- Contributed to the organization of a local festival, promoting community engagement.
Life and Health Adviser
Crombie Lockwood
06.2017 - 09.2022
- Assessed clients' needs and financial goals, providing sound financial advice in accordance with best business practices and FMA regulations.
- Developed and implemented strategies to meet new business, retention, and profitability targets.
- Consistently achieved branch budgets and exceeded personal performance goals.
- Fostered strong relationships with management and brokers across five branches to enhance the referral database.
- Worked as Broker Support from Jun 2017 - 2018, internal promotion to Adviser from Jul 2018.
Personal Lines Underwriter
IAG
02.2012 - 04.2017
- Managed Personal Lines, Employee, SBS, and Police email inboxes, serving as the primary contact for brokers, insurance agents, and direct customers.
- Identified insurable risks and designed tailored insurance solutions, underwriting for Small Schemes and high-profile clients.
- Assessed submissions, endorsements, renewals, and conducted risk reviews within underwriting delegations.
- Collaborated with senior underwriters, management, and the commercial team to ensure the highest standards of service and client satisfaction.
- Specialised in underwriting Canterbury domestic policies, including contract works, transit, and pleasure-craft insurance.
- Provided backup support for the Medical & Travel Underwriter using the Helix Operating System.
- Completed the ANZIIF certificate and obtained Lumley Level 3 Underwriting delegation.
Education
Teacher Training Certificate Level 1 -
Vrindavan Institute of Higher Education
01.2023
Certificate IV - General Insurance
ANZIIF
01.2016
Bachelor of Business Studies - undefined
Massey University
New ZealandSkills
- Financial Services
- Risk assessment
- Credit assessment liaison
- Operational efficiency improvement
- Data integrity assurance
- Process documentation creation
- CRM administration
- Pricing negotiation coordination
- Loan product knowledge
- Time management
- Attention to detail
- Computer skills
- Record and file management
- Policy implementation
- Problem-solving
- Multitasking and organization
- Team collaboration
- Adaptability and flexibility
Certification
Currently Undertaking Certificate IV in Finance and Mortgage Broking
Languages
English, Hindi
Timeline
Lending Associate
Everlend
02.2025 - Current
Client Services Manager
Loan Market NZ
01.2023 - 01.2025
Planned Career Break
Overseas, India
12.2022 - 12.2023
Life and Health Adviser
Crombie Lockwood
06.2017 - 09.2022
Personal Lines Underwriter
IAG
02.2012 - 04.2017
Certificate IV - General Insurance
ANZIIF
Bachelor of Business Studies - undefined
Massey University
Teacher Training Certificate Level 1 -
Vrindavan Institute of Higher Education