Loreeza Buksh

ANZSCO Code: 1493 - Customer Service Managers

• Managed daily customer transactions, delivering high-quality service to ensure customer satisfaction and retention.
• Supervised and mentored a team of 10+ employees, ensuring adherence to company standards and achieving team goals.
• Developed comprehensive product knowledge to address customer inquiries and resolve issues effectively.
• Coordinated internal and external communication to enhance operational efficiency and service delivery.
• Analysed performance data to provide insights and recommendations for continuous improvement.

Key Achievements:

• Increased customer retention by 15% through enhanced service strategies.
• Streamlined reporting processes, reducing preparation time by 25%.

ANZSCO Code: 3311 - Call or Contact Centre Managers

• Created a high-performance team environment, leading a group of agents to exceed performance targets.
• Implemented effective task delegation and deadline management strategies, boosting team productivity.
• Analysed performance metrics to identify areas for improvement, enhancing overall team efficiency.
• Developed and delivered training programs to ensure ongoing skill development and quality assurance.

Key Achievements:

• Improved agent performance by 30% through targeted training programs.
• Increased customer satisfaction scores by 10% through quality control initiatives.
• Created a high-performance team environment, leading a group of agents to exceed performance targets
• Implemented effective task delegation and deadline management strategies, boosting team productivity
• Analysed performance metrics to identify areas for improvement, enhancing overall team efficiency
• Developed and delivered training programs to ensure ongoing skill development and quality assurance.
• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Increased team productivity by providing ongoing training and support to customer service representatives.

ANZSCO Code: 1349 - Other Education Managers

• Supported students in their academic and career planning, facilitating transitions to higher education.
• Managed educational processes including pre-registration and enrolment, improving program visibility and access.
• Promoted educational programs and secured funding opportunities through stakeholder engagement.
• Supported students in their academic and career planning, facilitating transitions to higher education
• Managed educational processes including pre-registration and enrolment, improving program visibility and access
• Promoted educational programs and secured funding opportunities through stakeholder engagement.

Key Achievements:

• Boosted student registrations by 100% through effective outreach and engagement strategies.
• Enhanced program visibility, resulting in a 25% increase in participation.

ANZSCO Code: 3311 - Call or Contact Centre Managers

• Led a team of up to 50 sales agents, providing coaching and motivation to achieve sales targets.
• Developed and implemented call strategies and performance monitoring systems.
• Managed performance reviews and corrective actions, improving team productivity.

Key Achievements:

• Exceeded sales targets by 20% through effective leadership and strategic execution.
• Enhanced team productivity and customer satisfaction through policy improvements.
• Led a team of up to 50 sales agents, providing coaching and motivation to achieve sales targets
• Developed and implemented call strategies and performance monitoring systems
• Managed performance reviews and corrective actions, improving team productivity.

ANZSCO Code: 5211 - Office Managers

• Provided administrative support and managed client accounts, ensuring efficient operations.
• Handled software support and client setup, contributing to high client satisfaction.

Key Achievements:

• Increased operational efficiency by 15% through improved administrative processes.
• Provided administrative support and managed client accounts, ensuring efficient operations
• Handled software support and client setup, contributing to high client satisfaction.

ANZSCO Code: 1399 - Specialist Managers

• Oversaw business operations including financial performance, sales strategies, and administrative functions.
• Set competitive rental rates and identified sales opportunities to increase customer retention.
• Ensured compliance with legal and internal standards, maintaining robust financial operations.

Key Achievements:

• Increased customer retention by 25% through targeted marketing and service improvements.
• Improved financial performance by 20% through effective budgeting and forecasting.
• Oversaw business operations including financial performance, sales strategies, and administrative functions
• Set competitive rental rates and identified sales opportunities to increase customer retention
• Ensured compliance with legal and internal standards, maintaining robust financial operations.

ANZSCO Code: 5411 - Sales Representatives

• Marketed products and managed customer interactions to ensure compliance with company policies.
• Contributed to team performance by sharing insights and improving sales strategies.

Key Achievements:

• Surpassed sales targets by 10% through effective marketing and customer engagement.
• Marketed products and managed customer interactions to ensure compliance with company policies
• Contributed to team performance by sharing insights and improving sales strategies.