Loren Burrows
Menai,Australia
Summary
Friendly, reliable, and always maintaining a positive attitude. Excels in providing exceptional customer service. Deep understanding of the importance of accurate cash handling and efficient transaction processes. Committed to creating a welcoming atmosphere and ensuring customer satisfaction.
Overview
16
16
years of professional experience
Work History
Fashion Sales Assistant
Katies
02.2021 - 01.2025
- Assisted in styling customers with clothing and accessories
- Built strong relationships with clients to maintain loyalty and promote efficient operations
- I greeted and interacted with all customers on the shop floor, in the fitting rooms, and at the register, providing assistance when needed, and creating a memorable experience
- Represented the brand's image by maintaining the store's visual standards and values
- Assisted with the processing of stock deliveries and shop floor replenishment
- Merchandise of new, seasonal product displays, and mannequins
- Proficiently handled a POS register machine during peak hours, ensuring accurate and timely transactions
Traffic Controller
Elite Energy Events
03.2023 - Current
- Reduced congestion in high-traffic areas by strategically placing traffic signs and directing vehicle movement.
- Coordinated with law enforcement agencies to address any traffic-related concerns or incidents requiring police intervention swiftly.
- Provided clear communication to drivers regarding lane closures, detours, and other essential information using hand signals or electronic devices.
- Responded to public inquiries and concerns regarding traffic conditions, offering accurate information and addressing any misunderstandings.
- Increased safety for motorists and pedestrians through vigilant monitoring of intersections and crosswalks.
Polling Assistant
Australian Election Commission
01.2015 - 03.2023
- Assisted curb-side voters with disabilities in completing their vote
- Engaged with voters to obtain information and provide guidance to complete their vote
- Gained knowledge of voting systems and organisation techniques
- Preparing and organising voting equipment, ballots and registration sheets to create a seamless experience for voters
Customer Service/Team Leader
WH Smith Australia
05.2015 - 08.2020
- Cash and foreign currency handling, which includes scanning and bagging customer orders
- Hands-on assistance is offered to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Training and coaching cashier team members on checkout procedures and strategies to maximize customer satisfaction
- Data entry (banking of daily takings, and ordering stock)
- Quickly and accurately counted the drawers at the start and end of the shift
- Operated lotto terminals, which included opening and closing terminals
- Worked toward KPIs
- Merchandised and refilled shelves, including stock rotation
- Monitored self-checkout systems, and assisted customers when required
- Security clearance for sterile airside areas
- Be aware of WHS issues and practices, which include cleaning and straightening the work area
- Ensure that all passengers and airline staff receive warm greetings at any register, and within the store, and thank them for their patronage
Delicatessen Assistant
Fresh Barn
05.2014 - 05.2015
- Assisted in the preparation and sale of deli products
- Maintained cleanliness and organization of the deli area
- Provided excellent customer service and product knowledge
Service Deli Assistant
Farm Fresh Meats
01.2013 - 05.2015
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Sales Assistant
Kmart
01.2009 - 05.2012
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
Education
Certificate II - Skills For Work And Training
Statement Of Attainment I - Medical Administration
10.2020
Skills
- Customer service
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Team collaboration
- Reliability and punctuality
- Written and verbal communication
- Conflict resolution
- Merchandise restocking
- POS systems
- Professionalism and courtesy
Hobbies and Interests
Creating with my Cricut (card making), Travelling International and Domestic, Reading, Whale watching, Fitness
Languages
English
Native or Bilingual
Interests
- Road Trips
- Adventure Travel
- Pilates
- Committed to improving personal fitness through regular participation in personal training
- Crafting and DIY Projects
- Volunteer Work
Timeline
Traffic Controller - Elite Energy Events
03.2023 - Current
Fashion Sales Assistant - Katies
02.2021 - 01.2025
Customer Service/Team Leader - WH Smith Australia
05.2015 - 08.2020
Polling Assistant - Australian Election Commission
01.2015 - 03.2023
Delicatessen Assistant - Fresh Barn
05.2014 - 05.2015
Service Deli Assistant - Farm Fresh Meats
01.2013 - 05.2015
Sales Assistant - Kmart
01.2009 - 05.2012
TAFE NSW - Statement Of Attainment I, Medical Administration
TAFE NSW - Certificate II, Skills For Work And Training
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