Loren Knowles
Boondall ,QLD
Summary
Experienced with handling customer inquiries and providing excellent service. Utilizes effective communication to resolve issues and ensure satisfaction. Knowledge of problem-solving techniques and adaptability in dynamic environments.
Overview
10
10
years of professional experience
Work History
Store Assistant
CPAP Direct
05.2018 - Current
- Handled clinical deep cleaning processes using sanitary chemicals and cleaners.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Greeted guests in with friendliness and professionalism.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient compliance by providing thorough CPAP education and support.
- Handled equipment, chemicals, and materials properly and with caution.
- Used time management and efficient cleaning methods to meet deadlines.
- Maintained a clean and organized workspace, promoting increased productivity and safety for all team members.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Supported warehouse operations by performing additional tasks such as packing orders or managing inventory when needed.
Cashier
IGA Supermarket
09.2014 - 10.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
Certificate III - Individual Support - Disability
TAFE QLD
QLD02.2025
HLTAID011 - Provide First Aid Inc. CPR -
Fluid Learning
North Lakes, QLD08.2024
NDIS YELLOW CARD -
TAFE QLD
QLD07.2024
BLUE CARD -
TAFE QLD
QLD07.2024
Certificate II - Furnishings
Aspley State High School
Aspley, QLD11.2016
Certificate III - Hospitality
Aspley State High School
Aspley, QLD11.2016
Grade 12 -
Aspley State High School
Aspley, QLD11.2016
SITHGAM201 - RSG -
Training Direct Australia
Brisbane, QLD09.2016
SITHFAB201 - RSA -
Training Direct Australia
Brisbane, QLD09.2016
SITHFAB204 / SITXFSA101 -
Australian Barista School
Brisbane 07.2015
Skills
- Customer assistance
- Customer communication and empathy
- Friendly, positive attitude
- Teamwork and collaboration
- Daily Living Assistance
- Customer service
Timeline
Store Assistant
CPAP Direct
05.2018 - Current
Cashier
IGA Supermarket
09.2014 - 10.2016
Certificate III - Individual Support - Disability
TAFE QLD
HLTAID011 - Provide First Aid Inc. CPR -
Fluid Learning
NDIS YELLOW CARD -
TAFE QLD
BLUE CARD -
TAFE QLD
Certificate II - Furnishings
Aspley State High School
Certificate III - Hospitality
Aspley State High School
Grade 12 -
Aspley State High School
SITHGAM201 - RSG -
Training Direct Australia
SITHFAB201 - RSA -
Training Direct Australia
SITHFAB204 / SITXFSA101 -
Australian Barista School
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