Loren Knowles
Boondall ,QLD
Summary
Experienced with handling customer inquiries and providing excellent service. Utilizes effective communication to resolve issues and ensure satisfaction. Knowledge of problem-solving techniques and adaptability in dynamic environments.
Overview
10
10
years of professional experience
Work History
Store Assistant
CPAP Direct
05.2018 - Current
- Handled clinical deep cleaning processes using sanitary chemicals and cleaners.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Greeted guests in with friendliness and professionalism.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient compliance by providing thorough CPAP education and support.
- Handled equipment, chemicals, and materials properly and with caution.
- Used time management and efficient cleaning methods to meet deadlines.
- Maintained a clean and organized workspace, promoting increased productivity and safety for all team members.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Supported warehouse operations by performing additional tasks such as packing orders or managing inventory when needed.
Cashier
IGA Supermarket
09.2014 - 10.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
Certificate III - Individual Support - Disability
TAFE QLD
QLD02.2025
HLTAID011 - Provide First Aid Inc. CPR -
Fluid Learning
North Lakes, QLD08.2024
NDIS YELLOW CARD -
TAFE QLD
QLD07.2024
BLUE CARD -
TAFE QLD
QLD07.2024
Certificate II - Furnishings
Aspley State High School
Aspley, QLD11.2016
Certificate III - Hospitality
Aspley State High School
Aspley, QLD11.2016
Grade 12 -
Aspley State High School
Aspley, QLD11.2016
SITHGAM201 - RSG -
Training Direct Australia
Brisbane, QLD09.2016
SITHFAB201 - RSA -
Training Direct Australia
Brisbane, QLD09.2016
SITHFAB204 / SITXFSA101 -
Australian Barista School
Brisbane 07.2015
Skills
- Customer assistance
- Customer communication and empathy
- Friendly, positive attitude
- Teamwork and collaboration
- Daily Living Assistance
- Customer service
Timeline
Store Assistant
CPAP Direct
05.2018 - Current
Cashier
IGA Supermarket
09.2014 - 10.2016
Certificate III - Individual Support - Disability
TAFE QLD
HLTAID011 - Provide First Aid Inc. CPR -
Fluid Learning
NDIS YELLOW CARD -
TAFE QLD
BLUE CARD -
TAFE QLD
Certificate II - Furnishings
Aspley State High School
Certificate III - Hospitality
Aspley State High School
Grade 12 -
Aspley State High School
SITHGAM201 - RSG -
Training Direct Australia
SITHFAB201 - RSA -
Training Direct Australia
SITHFAB204 / SITXFSA101 -
Australian Barista School
Similar Profiles
Iriana QuilesIriana Quiles
General Manager at SLEEP EQUIPMENT CORP DBA CPAP XPERTSGeneral Manager at SLEEP EQUIPMENT CORP DBA CPAP XPERTS
Kristen ConnorsKristen Connors
Respiratory Therapist at CPAP MedicalRespiratory Therapist at CPAP Medical
Nazeef BukshNazeef Buksh
Clinic Manager at South West CPAP Pty. LtdClinic Manager at South West CPAP Pty. Ltd