Summary
Overview
Work History
Skills
Timeline
Gayle Knowles

Gayle Knowles

Store Manager - Medical
Boondall,QLD

Summary

Dynamic Store Manager at CPAP Direct with a proven track record in enhancing customer satisfaction and driving sales through innovative merchandising and exceptional service. Skilled in inventory management and team leadership, I foster a collaborative environment that boosts employee morale and reduces turnover, ensuring operational excellence and a thriving retail atmosphere.

Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.

Medical Office Assistant with Number years of experience in administrative positions. Known for excellent interpersonal skills and deep knowledge of medical terminology.

Overview

20
20
years of professional experience

Work History

Store Manager

CPAP Direct
08.2005 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day to day.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
  • Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Team leadership and coaching
  • Inventory management
  • Store merchandising
  • Cash management
  • Friendly and positive
  • Outstanding communication skills
  • Retail inventory management
  • Shift scheduling
  • Employee training
  • Recruitment and hiring
  • Inventory control
  • POS systems
  • Goals and performance
  • Team motivation
  • Policies and procedures
  • Staff management
  • Sales expertise
  • Strategic thinker
  • Sales strategies
  • Retail sales techniques

Timeline

Store Manager - CPAP Direct
08.2005 - Current

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Gayle KnowlesStore Manager - Medical