LOREN MCDONALD
Noosaville,QLD
Summary
Diligent professional with many years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation.
Overview
19
19
years of professional experience
Work History
Cluster Manager
The Aje Collective & IKKARI
Noosa Heads, Queensland
07.2022 - Current
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Communicate a weekly sales focus to ensure our team constantly reviews their guest interactions on the shop floor, upskills, and gains knowledge specific to each piece and design.
- Oversee inventory management through cycle counts, audits, and shrinkage control.
- Maintain accurate records of employee performance reviews.
- Create weekly work schedules for store personnel.
- Build relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Preserve product quality by maintaining stockrooms, and disposing of damaged items.
- Established customer service standards and monitored staff compliance.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints in a timely manner.
- Develop a culture of excellence in customer service that delivers a seamless guest journey, while meeting our business targets.
CUSTOMER SERVICE ADVISOR
Services Australia
Coburg, VIC
01.2006 - 02.2021
- Providing timely, helpful, first point of contact resolution services while maintaining call handling timeframes.
- Providing accurate and consistent information.
- Active listening while exercising sound judgment to make effective decisions and recommendations.
- Navigating multiple computer systems efficiently and effectively to maximize efficiencies and improve client services.
- Maintaining comprehensive record correctness in line with organisation standards
- Consistently achieving Key Performance Indicators
- Ensuring system issues are communicated and documented to assist the highest standards are maintained to ensure a seamless customer experience.
Technical Support Officer
Services Australia
Coburg, VIC
01.2006 - 01.2021
- Ensured customer satisfaction by resolving technical issues in a timely manner.
- Provided guidance and advice to Customer Service Advisors
- Escalated complex issues to senior practitioners, ensuring proper follow-through until resolved.
- Resolved escalated customer complaints promptly and professionally.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Delivered classroom training sessions to inductees.
Claim Processor
Services Australia
Taylors Lakes, VIC
01.2006 - 01.2021
- Communicating customers, where necessary, to gain further insight into their circumstances in order to reach the best outcome for their claim.
- Entered claim information accurately into database systems.
- Researched discrepancies between submitted documentation and actual records to identify errors or omissions.
- Documented decisions on each claim, based on applicable benefit entitlement.
- Managed workload to meet or exceed productivity and quality standards.
- Participated in meetings with internal stakeholders regarding changes in policy, procedure, technology.
- Processed claims according to established quality and production standards and made corrections and adjustments to solve problems.
- Analyzed and evaluated claim submissions, medical reports, income, and assets to ensure the accuracy of the data.
Education
Certificate III Community Services (Community Work) -
Centre For Adult Education
Melbourne, VIC12-2001
Victorian Certificate of Education -
Mill Park Secondary College
Melbourne12-1999
Diploma of Counselling - Counselling
Institute of Applied Psychology
Sydney, NSWSkills
- Ability to multi-task
- Prioritisation
- Managing competing workloads
- Providing Technical Support
- Interpretation of Government Legislation
- Application of Government Legislation
- Active Listening
- Flexibility
- Working calmly under pressure
- Initiative
- Problem-solving
- Independent work
- Teamwork
- Self-awareness
- Openness to feedback
- Organisational skills
- Adaptability
- Strong work ethic
- Professionalism
- Enthusiasm
- Focus
- Scheduling
- Use of scheduling software
- Workforce planning
- Operations management
- Corporate communications
- Cross-functional coordination
- Product launches
- Goal setting
- Decision-making
- Active listening
- Verbal and written communication
- Technical proficiency
- Hiring and training
- Customer relationship management
- Onboarding and orientation
- Customer service
- Good judgment
- Revenue growth
- Staff development
- Budget management
- Teamwork and collaboration
- Time management
- Staff management
- Sales strategy
References
References available upon request.
Timeline
Cluster Manager
The Aje Collective & IKKARI
07.2022 - Current
CUSTOMER SERVICE ADVISOR
Services Australia
01.2006 - 02.2021
Technical Support Officer
Services Australia
01.2006 - 01.2021
Claim Processor
Services Australia
01.2006 - 01.2021
Certificate III Community Services (Community Work) -
Centre For Adult Education
Victorian Certificate of Education -
Mill Park Secondary College
Diploma of Counselling - Counselling
Institute of Applied Psychology
Similar Profiles
India PlowmanIndia Plowman
Sales Assistant at IKKARISales Assistant at IKKARI
Andre EasonAndre Eason
Bread Delivery Driver at AJE LLCBread Delivery Driver at AJE LLC
Jose Matheu ChewJose Matheu Chew
Chief Sustainability & Corporate Affairs Officer at AJE Group CAMChief Sustainability & Corporate Affairs Officer at AJE Group CAM