Loren McNeill

Retail Sales Assistant

Angus & Coote the Diamond and Watch Specialist

Penrith

10.2018 - Current

Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit promptly and efficiently.
Performed as a relieving manager in a diverse fellow Prouds store in Carnes Hill, organising and directing tasks to fellow colleagues.
Perform daily opening and closing procedures such as opening and closing cash registers by counting money, balancing tills at end of day counts, managed POS system in sales, returns & special orders and setting store alarm.
Followed company policies, rules and procedures to promote company goals and maintain safety.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Watched for and recognized security risks and thefts to prevent or handle situations.
Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
Arranged merchandise for display to highlight new styles, attract customers, and enhance sales. Assisted in setting up displays for promotional items.
Answered questions from customers about products and services, informed customers of current sales promotions and discounts.
Maintained knowledge of sales and promotions, return policies and security practices.
Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Demonstrated knowledge of store policies regarding payments, returns, and exchanges.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Assessed customer product needs and interests in order to best recommend suitable items.
Calculated pricing, applied discounts and collected payments to process transactions.
Employed strong relationship-building skills and consistent follow-through in every aspect of work to improve customer satisfaction.
Placed special orders or called other stores to find desired items.
Assisted customers by asking open-ended questions, engaging in their conversations to understand needs and suggest suitable merchandise helping boost customer satisfaction and retention.
Ensured compliance with company standards for quality customer service.
Provided support to colleagues in order to ensure smooth running of operations.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
Resolved customer complaints in a professional manner.
Recognized by management for providing exceptional customer service.
Answer calls during shifts to assist with customer questions and concerns displaying strong telephone etiquette, effectively handling difficult calls.
Performed basic repairs on jewelry items when needed.
Upsold additional services or products to increase revenue opportunities.

Summary

Overview

Work History

Retail Sales Assistant

Education

High School Certificate -

Skills

References

Timeline

Retail Sales Assistant

High School Certificate -

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