Loren Spain
Perth,WA
Summary
Individual with lots of experience in customer service bringing efficiency and accuracy to various roles. Skilled in managing front counter operations and training new staff, enhancing overall team performance and customer satisfaction. Proven ability to maintain high standards in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Waitress
Bloody Good Coffee and Soda Fish
Lakes Entrance, VIC
09.2023 - 04.2024
- Efficiently take customer orders and process transactions, ensuring speed and accuracy.
- Maintain high standards in a premium restaurant, enhancing the overall dining experience.
- Manage front counter operations, ensuring cleanliness and organization.
- Ensure efficient order processing and maintain high customer satisfaction in a fast-paced environment.
Barista
Sky-high trampoline park and Château Velo
Brighton, UK
08.2021 - 09.2023
- Prepared a variety of hot and cold beverages, ensuring customer satisfaction
- Collaborated with diverse age groups, fostering a welcoming and inclusive environment.
- Ensured compliance with food safety protocols and allergen guidelines, maintaining high standards of hygiene.
- Trained new staff on cafe equipment, improving team competence and service quality.
Waitress
Appetite 4 work
Brighton, UK
06.2021 - 12.2022
- Working in a variety of events and functions
- Delivered excellent customer service, managing orders and addressing complaints effectively.
- Processed cash and digital transactions accurately, maintaining efficiency.
- Maintained hygiene standards, ensuring a clean and safe dining environment.
Kids Club Team Leader
Eurocamp
France
03.2022 - 09.2022
- Trained in management roles, showcasing leadership, adaptability, and readiness for higher responsibilities.
- Ensured customer safety and compliance during Covid-19, enhancing store efficiency and customer trust.
- Operated tills, managed customer flow, and maintained capacity limits, ensuring smooth operations.
- Accurately completed shop floor tasks, contributing to overall store performance and customer satisfaction.
Night Shift Shop Assistant
Asda
Brighton, UK
10.2020 - 04.2021
- Handled unsociable hours, demonstrating flexibility and commitment.
- Stock shelves accurately and on time during night shifts, ensuring a well-organized store.
- Collaborated with team to boost productivity, maintaining proper stock levels.
- Assisted colleagues with tasks, fostering a supportive work environment.
Shop Assistant
Tesco
Brighton, UK
04.2020 - 06.2020
- Trained in management roles, showcasing leadership, adaptability, and readiness for higher responsibilities.
- Ensured customer safety and compliance during Covid-19, enhancing store efficiency and customer trust.
- Operated tills, managed customer flow, and maintained capacity limits, ensuring smooth operations.
- Accurately completed shop floor tasks, contributing to overall store performance and customer satisfaction.
In-Chalet Nanny
Ski Famillie
, France
12.2019 - 03.2020
- Ensured timely preparation of children aged 0-12 for ski lessons, enhancing daily routine efficiency.
- Prepared nutritious lunches and provided engaging afternoon care, fostering a healthy environment.
- Delivered essential care and organized activities for younger children, ensuring developmental growth.
- Managed health and safety protocols effectively, maintaining a secure and worry-free setting.
Teaching Assistant and Office Support
Teaching Personnel
Brighton, UK
09.2018 - 04.2019
- Supported special needs and general students, enhancing learning in Key Stages 1 & 2.
- Collaborated with teachers to create activity schedules for seamless lesson transitions.
- Prepared and maintained lesson areas for a safe, organized learning environment.
- Gained administrative experience working within a school office.
Education
2:1 Degree - Sociology and Criminology
Sussex University
06-2023
Some College (No Degree) -
Sociology, Geography, World Development A-levels
Varndean College, UK09-2018
10 GCSE Grades
Peacehaven Community School09-2016
Skills
- Safe Food Handling
- Customer Service
- Social media management
- Online work experience
- Building rapport
- Group leadership
- Safety awareness
References
- Mrs. L Young, Eurocamp, Area manager, Chelford House, Gadbrook Park, Rudheath Way, Northwich, Cheshire, CW9 7LN, overseas.recruit@eurocamp.com, 01606 787522
- Dr David Davies, Academic Advisor at Sussex University, Sussex University, Falmer, Brighton, BN1 9RH, D.Davies@sussex.ac.uk
Certification
- Liquor control Victoria (LCV) RSA certificate (Oct 2023)
- Criminal prosecution service work experience course (Feb 2023)
- Completed Duke of Edinburgh Bronze award (2016)
- Owning a travel blog (https://www.lorenstravelblog.com/)
- Running of a food Instagram account with growing numbers of followers (@lorensussexeats)
Timeline
Waitress
Bloody Good Coffee and Soda Fish
09.2023 - 04.2024
Kids Club Team Leader
Eurocamp
03.2022 - 09.2022
Barista
Sky-high trampoline park and Château Velo
08.2021 - 09.2023
Waitress
Appetite 4 work
06.2021 - 12.2022
Night Shift Shop Assistant
Asda
10.2020 - 04.2021
Shop Assistant
Tesco
04.2020 - 06.2020
In-Chalet Nanny
Ski Famillie
12.2019 - 03.2020
Teaching Assistant and Office Support
Teaching Personnel
09.2018 - 04.2019
- Liquor control Victoria (LCV) RSA certificate (Oct 2023)
- Criminal prosecution service work experience course (Feb 2023)
- Completed Duke of Edinburgh Bronze award (2016)
- Owning a travel blog (https://www.lorenstravelblog.com/)
- Running of a food Instagram account with growing numbers of followers (@lorensussexeats)
2:1 Degree - Sociology and Criminology
Sussex University
Some College (No Degree) -
Sociology, Geography, World Development A-levels
10 GCSE Grades
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