Lorena Aguilar
Pagewood,NSW
Summary
Over 30 years experience working across various sectors of the Health Industry in positions such as Executive Assistant, Personal Assistant and Administration officer. I am confident with the extensive experience I have gained in the years I have worked in this field of work that I will be able to contribute to the success of UNSW Sydney. I am a confident, motivated woman with an excellent work ethic seeking to secure permanent employment within UNSW Sydney.
Multi-talented administration officer successful at stepping into many different roles each day. Well-versed in driving advancements in quality control, team productivity and customer service. Offers several years of experience in the field.
Overview
10
10
years of professional experience
Work History
Administration Officer
Sydney Children's Hospital
01.2021 - Current
- Working closely and communicating effectively with children and families
- Organising and preparing patients documents upon arrival and discharge
- Assisting medical personnel with reports
- Taking meeting minutes
- Working closely with internal and external stakeholders
- Extensive usage of EMR and IPM application
- Work closely with Doctors, Nurses and Allied Health
- Attention to detail in a critical high-pressure environment
- Knowledge of medical terminology, record keeping that requires high level of detail and strict confidentiality
Executive Assistant to Director of Nursing & Midwifery and Workforce Manger
Royal Hospital for Women, Randwick
11.2019 - Current
- Provide high level administrative support to the Director of Nursing and Midwifery and Workforce Performance Manager
- Maintaining the diary/calendars
- Scheduling, coordinating meetings and appointments
- Arranging venues for meetings
- Minute taking
- Recruiting
- Creation of Approval to Fill (ATF)
- Maintaining an ordering stationary supplies
- Preparation and distribution of the agenda and minutes
- Attended meetings
- General reception and office tasks
- Assisting nurses and midwifes with administration
- Maintain Databases of personnel records of all Nursing and Midwifery staff
Administration Officer
The Sydney Clinic
10.2015 - 11.2019
- High level of customer service and clerical skills
- Handling all of clientele with a range of mental health problems, drug & alcohol, anger management, behavior issues and trauma
- Preparing admission paper work for patients – checking of Medicare, patient details and obtaining Medicare signatures
- Communication with medical staff E.g
- Calling a code blue in the waiting room
- Frontline support for patients, outpatients, visitors and also medical staff
- Helping intake officer admissions obtaining necessary information for patient registration
- Communication internal and external client’s e.g
- GP’s and police
- IT Programs –Webpas, Eadmissions, IMATIS, Excel, Outlook
- Checking files are complete and in order ensuring any necessary paper signed by the NUMS
- Data entry level of risk of admission and discharge to the hospital recorded and entered in HONOS score
Receptionist
Sydney Endocrinology & Diabetes Clinic
03.2014 - 10.2015
- Setting up appointments for patients
- Following up patients results
- Answering phones/ responding to emails
- Customer service front of house
- Financial payments for Medicare Ineligible
Education
Skills
- Excellent interpersonal skills
- Great communication skills
- Organisational skills
- Attention to detail
- Superior customer service skills
- Proficient computer skills
- Excel
- Word
- Delta
- Outlook
- Scheduling & Diary management scheduling
- Committed to time management
- Punctuality
- Reliability
- Great knowledge of patient registration
- Patient liaison for Health Insurance & Medicare ineligibles
- Cash handling including banking and invoicing
- Handling Switch board (Delta Paging System)
- Bi-lingual with demonstrated communication skills in both English and Spanish
- Crisis management
- Dealing with conflicts
- Negotiating positive outcomes
- On-going E learning (ELMO)
- In Service Training
- Dealing with challenging and aggressive behavior
- Fire training
- Emergency response
- CPR
- Calendar Management
- Administrative Support
- File Management
- Meeting Support
- Schedule Coordination
References
Available on Request
Timeline
Administration Officer
Sydney Children's Hospital
01.2021 - Current
Executive Assistant to Director of Nursing & Midwifery and Workforce Manger
Royal Hospital for Women, Randwick
11.2019 - Current
Administration Officer
The Sydney Clinic
10.2015 - 11.2019
Receptionist
Sydney Endocrinology & Diabetes Clinic
03.2014 - 10.2015
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