Lorena Assanelli
Meadow Heights,VIC
Summary
As a dedicated and driven office professional, I seek a new challenge with a Customer Service role. Ideally I would like to use my interpersonal and problem solving abilities to deliver a tailored customer service experience with each opportunity presented. I am focused and result/solution driven and enjoy offering support or ideas to resolve situations.
Overview
26
26
years of professional experience
Work History
Customer Liaison Officer
Taking Shape
09.2022 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Developed strong relationships with clients, fostering trust and loyalty to the company.
- Managed high-stress situations calmly and effectively, resulting in positive outcomes for both the company and the customer
- Sale Force
Senior International Flight Attendant
Jetstar Airways
02.2008 - 03.2022
* Effectively guiding, supporting and developing new trainee Cabin Crew and providing feedback to management regarding on board performance
* Able to navigate complex interactions smoothly and build positive relationship with customers in difficult circumstances
Front Officer Administrator
Australian Horizons
01.1999 - 01.2008
- Managed front office operations, ensuring a welcoming environment for clients and visitors.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
Skills
- Record keeping abilities with experienced in managing databases, filing systems and archival processes
- Scheduling and calender management with strong ability to coordinate meetings, appointments and events for multiple stakeholders
- Can professionally interact with the public and address their issues or complaints in a calm manner
- Familiar with social media platform and digital communication tolls for community engagement
- Strong organisational skills with the ability to manage multiple tasks and meet deadlines
- Work well within a team to collaborate work and deadlines to achieve organisational goals
- Knowledge of Local Government Policies with an understanding of local council regulations and procedures
- Ability to manage sensitive information in compliance with privacy regulations
- Awareness of workplace safety standards and emergency procedures
- Skilled at utilising software or systems that are designed to manage schedules, reservations and general administration
- Manage and keep showrooms and boardrooms reservations and organised events schedules for fellow team members
- A solid understanding and practical skills for handling office tasks in an efficient manner
- Address customer enquiries professionally and assist calmly with cultural boundaries
- Use active listening to build trust and reassure customers they are being heard and valued
- Use basic and clear English in a friendly manner to speak appropriately with customers to engage a positive interaction
Languages
Spanish
Professional Working
Timeline
Customer Liaison Officer
Taking Shape
09.2022 - Current
Senior International Flight Attendant
Jetstar Airways
02.2008 - 03.2022
Front Officer Administrator
Australian Horizons
01.1999 - 01.2008
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