Lorena Campo
Summary
I am a hardworking organised individual who handles tense situations with professionalism and grace with the years of experience I've acquired in working in such an environment. I'm able to uphold a warm and friendly environment in the workplace to ensure customer satisfaction is met first and foremost. I'm a team player and able to collaborate with my fellow employees and prioritise our job is done to our best ability.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Waiter
Mr Lee Dumpling Bar
06.2022 - 01.2023
- Used cash registers and credit card machines to cash out customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Was able to improve speed and efficiency when dealing with customers without sacrificing quality
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected dishes and utensils for cleanliness.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
Waiter
Kamado
10.2021 - 01.2023
- Learnt how to handle pressure in highly intense situations like peak hour while keeping a calm head and maintaining customer satisfaction
- Able to maintain a clean and organised dining space for all customers and kitchen staff
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Trained new waiters for over a year in the job
Education
Bachelor of Communications - Social And Political Science
University of Tech Sydney
Sydney, NSW05.2027
High School Diploma -
Mount St Benedict College
Sydney, NSW 09.2023
Skills
- Strong multitasking
- Cleanliness
- Team Leadership
- Table Monitoring and Turnover
- Cash Handling
- Order Management
- Memory retention
- Guest Relations Management
- High-volume dining
- Quality Control
Certification
- First Aid Certification (2023)
Timeline
Waiter
Mr Lee Dumpling Bar
06.2022 - 01.2023
Waiter
Kamado
10.2021 - 01.2023
Bachelor of Communications - Social And Political Science
University of Tech Sydney
High School Diploma -
Mount St Benedict College
- First Aid Certification (2023)
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