LORENA CÁCERES SARMIENTO
South Brisbane,QLD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Waitres
SLICE PIZZA
04.2022 - 01.2023
- Daytime work coordinator of the cleaning area at the point, personnel management, quality control and inventories.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Waiter
CREPES AND WAFFLES
12.2020 - 04.2022
- WAFFLES
- Table service inventory control
- Cleaning of the company
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Informed customers about daily and seasonal specials.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
Waiter
Art Burger
01.2017 - 11.2017
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Informed customers about daily and seasonal specials.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Waiter
PARDO RESTAURANTE
07.2016 - 01.2017
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Informed customers about daily and seasonal specials.
- Used cash registers and credit card machines to cash out customers.
- Trained new servers on restaurant policies and procedures.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
Customer Service
Sena
Bogotá - Colombia11.2008
High School Diploma -
Cafam Bellavista School
Bogotá - Colombia11.2007
Skills
- Table Preparation
- Beverage Preparation
- Dining Room Cleaning and Upkeep
- Food Spoilage Prevention
- Food Inspection
- Team Collaboration
- Warm and Friendly
- Regulatory Compliance
Certification
White card
Languages
English
Elementary
Spanish
Native or Bilingual
Timeline
Waitres
SLICE PIZZA
04.2022 - 01.2023
Waiter
CREPES AND WAFFLES
12.2020 - 04.2022
Waiter
Art Burger
01.2017 - 11.2017
Waiter
PARDO RESTAURANTE
07.2016 - 01.2017
Customer Service
Sena
High School Diploma -
Cafam Bellavista School
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