Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Lorena Dailo

Emerald,QLD

Summary

Experienced Accommodation Manager with proven background in hospitality industry. Demonstrated skills in overseeing daily operations, ensuring optimal guest satisfaction and managing team effectively. Noteworthy for improving operational efficiency and maintaining high standards of customer service. Committed to fostering positive guest experiences through strategic planning and proactive problem-solving.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Matrie D' /Accommodation Manager

The Outback Tavern and Steakhouse
Emerald, Queensland
06.2024 - Current
  • Ensured that all guest rooms were properly maintained, cleaned and stocked with necessary supplies.
  • Monitored daily housekeeping operations to ensure quality standards were met.
  • Supervised a team of front desk agents, housekeepers, maintenance staff and other personnel.
  • Maintained accurate records of inventory levels for all accommodation related items such as linens, cleaning supplies.
  • Mentored new employees, demonstrating best methods for servicing clients and guests.

Motel Manager/Housekeeping Supervisor

Springsure Overlander Motel
Springsure, Queensland
10.2012 - 05.2024
  • Developed and implemented policies and procedures to ensure customer satisfaction.
  • Supervised staff, including hiring, training and scheduling of employees.
  • Coordinated weekly staff schedule to accommodate ongoing and seasonal needs of hotel.
  • Responded to and resolved guest issues or complaints.
  • Assisted guests at check-in, providing information on various services within hotel.

Education

Bachelor of Science - Accounting

Eastern Laguna Colleges
Philippines
04-1998

Skills

  • Staff Training and Development
  • Guest experiences
  • Dining reservations
  • Cash Handling
  • Food and Beverage Operations
  • Employee Scheduling
  • Hospitality

Certification

Responsible Service of Alcohol, Driving License Auto

Languages

English
Professional
Tagalog
Professional

References

References available upon request.

Timeline

Matrie D' /Accommodation Manager

The Outback Tavern and Steakhouse
06.2024 - Current

Motel Manager/Housekeeping Supervisor

Springsure Overlander Motel
10.2012 - 05.2024

Bachelor of Science - Accounting

Eastern Laguna Colleges

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Lorena Dailo